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I'm completely locked out of my account

My Microsoft is registered with an old phone number. I've added a new phone number and now I'm completely locked out of my account. I have urgent work emails and NHS emails I need to be able to access - I'm so frustrated. I've tried to answer the…

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,080 questions
asked 2026-02-19T12:12:00.79+00:00
Abbie Millar 0 Reputation points
commented 2026-02-19T12:18:47.69+00:00
Nathan Roberts (SN) 13,701 Reputation points Student Ambassador Volunteer Moderator
1 answer

Sharing Access to Microsoft Entra - Tenant

I have attempted several times to share the new tenant I created in the Entra. I have added the user with all of the relevant roles but the users is still unable to see the tenant created. Any secretes here?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-04T14:16:19.0866667+00:00
Richard Starr 0 Reputation points
commented 2026-02-19T12:15:33.77+00:00
Rukmini 43,995 Reputation points Microsoft External Staff Moderator
1 answer

Identity Validation failed for Polish sole proprietorship (EU) - no reason provided

I'm trying to set up Azure Trusted Signing for my Polish sole proprietorship (JDG - jednoosobowa działalność gospodarcza) registered in CEIDG. My identity validation requests have failed multiple times with no explanation provided in the Azure Portal.…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,341 questions
asked 2026-02-19T12:14:24.8933333+00:00
Grzegorz Wierzbicki 0 Reputation points
answered 2026-02-19T12:14:35.3133333+00:00

AI answer

1 answer

How to Sync User From Entra ID to On-Premises AD?

I have users from Microsoft Entra ID that I want to be synchronized automatically from Entra ID to the on-premises Active Directory. I have already run Cloud Sync (Microsoft Entra ID to AD Sync) and installed the Microsoft Entra Provisioning…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-05T08:26:24.01+00:00
commented 2026-02-19T12:12:20.0033333+00:00
Rukmini 43,995 Reputation points Microsoft External Staff Moderator
1 answer

Unable to schedule the certification exam Getting error "nexpected error We encountered an unexpected error. Please try again later. If this issue continues, please contact site support"

Please help as I need to schedule the exam Experiencing error while scheduling the exam:"expected error We encountered an unexpected error. Please try again later. If this issue continues, please contact site support"

Community Center | Not monitored
asked 2026-02-19T09:38:41.3+00:00
Rajrupa Kundu 5 Reputation points
edited the question 2026-02-19T11:59:57.2266667+00:00
Gérard Oomens 132.4K Reputation points Volunteer Moderator
1 answer

Link MCP Certificates

Hi Is it possible to download a copy of MCP Administering Windows 2000 Professional and Managing Windows 2003 Server certificates or have them linked to my Learn profile? Thanks

Community Center | Not monitored
asked 2026-02-19T10:40:03.5633333+00:00
JonathanPetticrew-4661 0 Reputation points
edited the question 2026-02-19T11:51:07.9+00:00
Gérard Oomens 132.4K Reputation points Volunteer Moderator
1 answer

Entra External ID - Activate MFA for users and still use Microsoft default security settings

Hello, We have implemented Entra External ID, but the users are not getting any MFA when logging in. When locking at Entra External ID settings. It looks like there is a security policy in place which should activate MFA when considering a log in attempt…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-02-19T11:21:42.89+00:00
TECHZARD 0 Reputation points
edited a comment 2026-02-19T11:28:57.01+00:00
Rukmini 43,995 Reputation points Microsoft External Staff Moderator
1 answer

How to contact Microsoft support?

I am trying now for two hours without success. To sign in to my account I need to use the Authenticator app. The problem is, to sign in to the Authenticator app I also need to use the Authenticator app (?) Apart from that possibly being the worst design…

Microsoft Security | Microsoft Authenticator
asked 2026-02-19T08:21:30.03+00:00
Anonym Dontknow 0 Reputation points
edited the question 2026-02-19T10:38:59.2333333+00:00
Ian-T 13,100 Reputation points Microsoft External Staff Moderator
1 answer

Hi I want to create a AI agent in M365 and have copilot licence and can we use RAG technique for agent to validate the data in word or excel and provide update

Hi I want to create a AI agent in M365 and have copilot licence and wanted to know how can i make Agent to use RAG technique making my AI agent to refer only document and provide result. Note : I do not have licence for copilot studio Is it possible and…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-02-07T07:13:48.3633333+00:00
Ashok K 0 Reputation points
edited a comment 2026-02-19T09:55:09.8733333+00:00
Nivedipa-MSFT 4,251 Reputation points Microsoft External Staff Moderator
1 answer

Can we able to successfully set up SMS using third party tool?

If we weren't able to create a brand and campaign which is a compliance needed to enable the SMS in MS Teams, would it be okay to use a third party tool instead? Moved from: Microsoft 365 and Office | Access | For business | Windows

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-02-19T08:53:17.05+00:00
MMM Events 5 Reputation points
commented 2026-02-19T09:45:39.0166667+00:00
Nam-D 3,985 Reputation points Microsoft External Staff Moderator
1 answer

Move Microsoft Tenant away from GoDaddy

Hi, I have two microsoft office accounts that I created with GoDaddy, I'm moving my account over from GoDaddy but I can't move my microsoft office accounts and I can't go through the help section as it is taking me in a loop as I don't have a microsoft…

Outlook | Web | Outlook.com | Email
asked 2026-02-18T16:14:17.6233333+00:00
Holly Frances 0 Reputation points
edited the question 2026-02-19T09:45:29.5066667+00:00
Ian-T 13,100 Reputation points Microsoft External Staff Moderator
1 answer

student access

Azure student sign up shows 'no aacess'.Please help.!

Azure | Azure Training
asked 2026-02-19T09:17:53.14+00:00
ANAGA RAGHAVAN 0 Reputation points
edited the question 2026-02-19T09:20:58.6833333+00:00
Saraswathi Devadula 16,040 Reputation points Microsoft External Staff Moderator
1 answer

M365 Tenant Lockout due to CA

Hi, Our Tenant has been locked out for 10 days, we created the ticket 10 days ago and no further response from Data Protection Team after the ticket transfer. We’ve created another but no one ever called back. We call the support team serval times, but…

Microsoft Security | Microsoft Authenticator
asked 2026-02-19T09:03:49.7433333+00:00
Leo KAN 0 Reputation points
answered 2026-02-19T09:04:05.17+00:00

AI answer

1 answer

access issue after logged in

when i try to accces my azure accont as a student to login using my student mail id it shows"{ "sessionId": "87a4c70847144a9b811badb0acaaf635", "errors": [ { "errorMessage":…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,341 questions
asked 2026-02-19T08:54:25.57+00:00
Shreya K P 0 Reputation points
answered 2026-02-19T08:54:34.2333333+00:00

AI answer

1 answer

MD-102 Endpoint administrator Exam Issue

RE: Legal Name Change | Account Verification Re... - TrackingID#2512230030002333 Due to Legal Name Issue in the Microsoft Portal, i could not able attend the exam. My exam voucher is not utilized and voucher Code .. could you Please help me in Re-issuing…

Community Center | Not monitored
asked 2026-02-02T10:31:47.96+00:00
RaghavanPattabi 0 Reputation points
edited the question 2026-02-19T08:37:25.41+00:00
JuliaMarvin 22,915 Reputation points Volunteer Moderator
1 answer

Requesting to Change My Name

I am writing regarding my exam cancellation due to a name mismatch issue. My exam was cancelled because my registered name appears as "Sanjay Sanjay" in your system, whereas my government-issued ID shows my name as "Sanjay" only.   I…

Community Center | Not monitored
asked 2026-02-19T08:08:28.91+00:00
Sanjay 0 Reputation points
edited the question 2026-02-19T08:26:45.3766667+00:00
JuliaMarvin 22,915 Reputation points Volunteer Moderator
1 answer

Can’t login to my Facebook account because it’s connected to Authenticator from old phone

I can’t login to my fb account because it’s connected to Authenticator app that was on my old phone which I no longer have access to. It’s not showing up when I login to Authenticator here. Facebook advised I need to contact Authenticator app to get them…

Microsoft Security | Microsoft Authenticator
asked 2026-02-19T08:11:10.3766667+00:00
Ben Weissenstein 0 Reputation points
answered 2026-02-19T08:11:52.15+00:00

AI answer

1 answer

How to delete tables from sentinel?

Hi, How do I delete the entire table from sentinel? In order not to pay for retantion? Thanks

Microsoft Security | Microsoft Sentinel
asked 2026-02-15T18:21:41.1333333+00:00
Alexandra Shalman 0 Reputation points
commented 2026-02-19T07:56:22.3533333+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

What product and support type does an xbox controller fall under

What product and support type does an xbox controller fall under? I want to send a Xbox elite controller away to get repaired, and on the service hub, I need to put it under a product and support type. What would the product and support type be? [Moved…

Community Center | Not monitored
asked 2026-02-19T01:50:48.3833333+00:00
Shinitta Murphy 0 Reputation points
edited the question 2026-02-19T07:45:35.8866667+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
1 answer

azure devops testcase suite incident created duplicate testcase getting created without linked to userstory

azure devops testcase suite - adding userstory into it and then adding testcase using testcase grid -> test is getting added but duplicate testcase is also getting added without linking the userstory. Is this an know issue in azure devops. Please…

Azure DevOps
asked 2025-11-07T09:56:54.5933333+00:00
d ppp 0 Reputation points
commented 2026-02-19T07:45:32.3133333+00:00
Deepak Poojary 0 Reputation points