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Security info was deleted

I recently received a notification on my Gmail Account that my Microsoft Account's security info was deleted. Specifically, my passkey was recently deleted. They then gave me 2 options. If it was me, then I can safely ignore the email. If it wasn't…

Microsoft Security | Microsoft Identity Manager
asked 2026-03-20T01:08:22.83+00:00
Charles Xavier 5 Reputation points
commented 2026-04-22T16:59:53.36+00:00
Đăng Quang 0 Reputation points
1 answer

I do not see my credentials to print

I have Microsoft credentials listed below, please guide how to access them, there is no expire date on certifications Date of achievement: March 23, 2006 Certification number: C679-169 And Date of achievement: March 23, 2006 Certification number:…

Community Center | Not monitored
asked 2026-04-22T16:45:15.7266667+00:00
Masood Malik 0 Reputation points
edited the question 2026-04-22T16:46:41.01+00:00
JuliaMarvin 22,805 Reputation points Volunteer Moderator
1 answer

Missed Certificate Renewal

Good day to you everyone, I missed the renewal date for my Power BI PL-300 certification due to sickness and now Microsoft require me to take the full exam again. I can provide medical documents to justify my sickness, is there any proper channel or…

Community Center | Not monitored
asked 2026-04-22T16:23:26.3433333+00:00
Ahmed Idris 0 Reputation points
edited the question 2026-04-22T16:24:12.97+00:00
simo-k 94,885 Reputation points Volunteer Moderator
1 answer

I can't find bags in the company store

While browsing the Microsoft Company Store, I noticed that there are items categorized as “bags,” but I am unable to find any backpacks specifically. The store seems to include a general bags category, but backpacks are either missing or not currently…

Surface | Accessories | Surface mice and keyboards
asked 2026-04-22T16:09:00.5033333+00:00
Steve Camacho 0 Reputation points Microsoft Employee
answered 2026-04-22T16:09:12.4+00:00

AI answer

1 answer

Cannot access certification - old work email deleted

Hello, I need assistance recovering my Microsoft certification. Certification: Microsoft Certified: Azure Fundamentals Credential ID: FB6DBE80A3FD6ACC This certification is associated with my previous work email: ******@telefonica.com I no longer…

Community Center | Not monitored
asked 2026-04-22T15:36:43.77+00:00
edited the question 2026-04-22T15:53:54.1566667+00:00
simo-k 94,885 Reputation points Volunteer Moderator
1 answer

High Priority - New Tenant - Cannot invite external guest users

Hi ! My organization wanted to create a New Tenant to run some temporary workloads for a Hackathon and which could potentially serve as a Proof of Concepts for some AI use cases. We are utilizing Terraform to test and provision everything in an…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-04-22T15:10:28.34+00:00
Anonymous
commented 2026-04-22T15:50:40.7033333+00:00
Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator
1 answer

Exam windows suddenly closed

I have scheduled the GitHub Copilot certification exam. After answering a few questions, the exam window suddenly closed, and I was unable to complete it. Kindly assist in allowing me to complete the exam or please help reschedule it at the…

Community Center | Not monitored
asked 2026-02-16T20:03:37.89+00:00
Sunil Kumar Jain 0 Reputation points
commented 2026-04-22T15:50:14.79+00:00
Sri Hasya N 0 Reputation points
1 answer

Visio 2013 activation key says it has been used too many times. Need activation reset.

My Visio Professional 2013 Retail key says it has been used too many times. The old PCs no longer exist. How to reset the activation count?

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-04-22T15:34:16.8866667+00:00
Bart Boydens 0 Reputation points
answered 2026-04-22T15:34:28.5066667+00:00

AI answer

1 answer

Why is Microsoft business support for Surface so terrible

Bought a new Surface Laptop 5g and returned it on Monday. Problem, the 5g would disconnect when going into deep sleep and not connect again unless doing a total reboot. Openned a ticket and then it is only email communication with a few days between…

Surface | Surface Laptop | Performance and maintenance
asked 2026-04-22T15:25:53.2533333+00:00
William Prince 0 Reputation points
answered 2026-04-22T15:26:13.7066667+00:00

AI answer

1 answer

My certifications attached with my former work email, which I no longer have access to. Please transfer it to my personal Microsoft account?

My Azure certifications which are attached to my previous organization email and I have included my personal email as preferred email. as I have left my previous organization I don't have access to previous work email now. how to regain the access to my…

Community Center | Not monitored
asked 2026-04-22T15:14:29.62+00:00
Chandrakanta Mohanty 0 Reputation points
edited the question 2026-04-22T15:20:41.1766667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

My profile to reflect my Microsoft certified Educator

I'm requesting that my certification of MCE to be reflected on my profile

Community Center | Not monitored
asked 2026-04-22T15:07:49.18+00:00
Irene Wasira 0 Reputation points
edited the question 2026-04-22T15:09:13.9766667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Azure Sign-in failed

Error message: interaction_required: ID: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: Correlation ID: Timestamp: 2026-04-22 14:40:44Z. Unable to Sign in on…

Microsoft Security | Microsoft Entra | Other
asked 2026-04-22T14:44:52.6133333+00:00
Saqib Shafique 0 Reputation points
answered 2026-04-22T14:45:10.6733333+00:00

AI answer

1 answer

Not seeing cert in profile

I took the ms900 on March 31st, right before it retired, and I passed. But I do not see it showing under my certifications in my profile. Is there something else I need to do?

Community Center | Not monitored
asked 2026-04-22T14:17:00.2666667+00:00
Shawn Wallace 0 Reputation points
edited the question 2026-04-22T14:40:15.63+00:00
JuliaMarvin 22,805 Reputation points Volunteer Moderator
1 answer

Install Office 32 bit

I need to install 32 bit version of office on my computer

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-04-22T11:21:06.29+00:00
commented 2026-04-22T14:02:35.5833333+00:00
1 answer

Request for Event Invitation: University of Pennsylvania Class Demo

Hello Azure Community and Advocates, I am a student and staff member at the University of Pennsylvania, and I'm currently coordinating an upcoming class demonstration. We are actively looking to connect with an Azure Technical Architect, Cloud Advocate,…

Azure IoT Edge
Azure IoT Edge

An Azure service that is used to deploy cloud workloads to run on internet of things (IoT) edge devices via standard containers.

610 questions
asked 2026-04-22T13:38:22.1+00:00
Abhik 0 Reputation points
edited the question 2026-04-22T13:41:20.78+00:00
Abhik 0 Reputation points
1 answer

Account got hacked

Dear Microsoft Support, I am requesting urgent assistance to recover my Microsoft account, which has been compromised. The attacker has taken control of my account, changed the security information, and enabled two-factor authentication using their own…

Microsoft Security | Microsoft Authenticator
asked 2026-04-22T13:37:44.81+00:00
Parbat Thapa 0 Reputation points
answered 2026-04-22T13:38:28.49+00:00

AI answer

1 answer

Authentication issue

https://portal.azure.com/?quickstart=true#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview I cannot signin into https://marketplace.visualstudio.com/ 500 - Something went wrong! We've encountered an error and cannot fulfill this request. We…

Microsoft Security | Microsoft Authenticator
asked 2026-04-22T12:50:31.9366667+00:00
fsiovn 5 Reputation points
answered 2026-04-22T12:50:59.4666667+00:00

AI answer

1 answer

Looking for help to get my certificat

Hi I need your help to find my certificat I did pass a test learning word and excel

Community Center | Not monitored
asked 2026-04-22T12:39:05.07+00:00
Achraf Rehioui 0 Reputation points
edited the question 2026-04-22T12:40:27.2033333+00:00
Stefan Blom 352.4K Reputation points MVP Volunteer Moderator
1 answer

SCCM SQL Query to get all resource and status of All deployments for a specified package and program

Hello Team, Please share the SCCM SQL Query to get all resource and its deployment status of "All deployments for a specified package and program"

Microsoft Security | Intune | Configuration Manager | Deployment
asked 2026-04-22T12:01:46.7633333+00:00
Boopathi S 4,036 Reputation points
answered 2026-04-22T12:02:01.6733333+00:00

AI answer

1 answer

Azure support ticket management

Dear Colleagues Please assist, i have 2 Azure tickets open in Azure, Which have not yet been attended to by Engineers, I have a developer plan and i am not sure about the turn around time however these tickets have been open for more than a week, have…

Community Center | Not monitored
asked 2026-04-17T09:01:20.82+00:00
Sihle Ndlovu 20 Reputation points
edited the question 2026-04-22T11:51:51.3666667+00:00
Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator