Not seeing cert in profile

Shawn Wallace 0 Reputation points
2026-04-22T14:17:00.2666667+00:00

I took the ms900 on March 31st, right before it retired, and I passed. But I do not see it showing under my certifications in my profile. Is there something else I need to do?

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  1. AI answer

    2026-04-22T14:17:14.1833333+00:00

    MS-900 retired on March 31, 2026, but if the exam was passed before retirement it should still appear on the transcript and in the Active Certifications section until it eventually expires. There is nothing extra to do after passing; the certification normally appears automatically in the Learn profile and Certification Dashboard.

    Use these checks and next steps:

    1. Confirm the correct account is being used
      • Sign in to Microsoft Learn and verify that the profile matches the account used when registering for and taking MS-900.
      • If multiple Microsoft accounts (work/school and personal) exist, sign out and try each one. Certifications can be tied to a different profile than expected.
    2. Check the Certification Dashboard and transcript
      • Go to the Certification Dashboard.
      • From there, use “View Certificates” and “View Transcript” to see whether MS-900 appears. If the certification required only that one exam and it was passed, it should show as an active certification until it expires.
    3. Consider retirement timing
      • MS-900 (Microsoft 365 Certified: Fundamentals) is listed as retiring March 31, 2026. Retirement removes it from the offerings but not from the transcript for those who earned it before retirement. If it does not appear at all, this indicates an account or record issue rather than retirement behavior.
    4. If the certification is still missing
      • Follow the guidance for missing certifications: review that the credential requirements were met and that the correct Learn profile is in use.
      • If it still does not show, contact Microsoft Credentials Support so they can investigate and correct the record.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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