request refund on visio plan 2

Michael MacDonald 20 Reputation points
2026-06-15T19:48:31.8866667+00:00

Hello, I purchased Visio Plan 2 using my billing email [Moderator note: Personally Identifiable Information removed], but I am unable to access the subscription. Microsoft created a work/school account for the subscription, but I cannot identify the username associated with the tenant and therefore cannot sign in or use the product. Since the subscription has never been activated or used, I am requesting a refund for this purchase. I have attached the invoice

Thank you.

Microsoft 365 and Office | Visio | Other | Other
Answer accepted by question author
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
2026-06-16T23:00:08.5333333+00:00

Hi @Michael,

I’m truly glad it was helpful to you. 

Since you found the solution useful, it would be greatly appreciated if you could mark it as accepted. By doing so, you not only highlight the correct answer for others who may be searching for similar guidance, but you also help create a more collaborative and resourceful community. This simple action makes it easier for fellow users to find accurate information quickly. 

Moreover, if you have any concerns or questions in the future, please don’t hesitate to reach out. I’ll be happy to assist you, and in addition, all moderators in the Q&A forum will do their best to provide support and guidance. 

Thanks again for your kind words and for contributing to the community. 

 

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  1. Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
    2026-06-16T21:23:22.44+00:00

    Hi @Michael,

    In order to install Visio Plan 2 for desktop, please ensure your work or school account should already have an assigned license for Visio Plan 2 in Microsoft 365 Admin Center first.

    Then please sign into microsoft365.com with the work or school account associated with this version of Visio.

    From the Microsoft 365 home page select Install apps. (Or, you might need to select Apps from the left navigation pane, and then select Install apps.)

    Or you can sign in from this link: https://portal.office.com/account#installs

    Screenshot of Office.com if signing in with a work or school account

    Select Visio from the app lists.

    User's image Select Install.

    For reference: Install Visio or access Visio for the web | Microsoft Support

    I hope this provides enough clarity and helps you stay inform with your current situation.

    In the meantime, if you see my replies bring helpful information, please kindly accept it as an answer and vote it up by your original account, which raised this question. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.   

     

    Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.   

    Note: Follow the steps in this documentation to enable email notifications if you want to receive email notifications related to this topic.

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  2. Michael MacDonald 20 Reputation points
    2026-06-15T20:15:33.1066667+00:00

    This a runaround all I want is a refund. I have emailed the invoice.

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  3. Michael MacDonald 20 Reputation points
    2026-06-15T20:10:03.21+00:00

    I cannot log in to the program, I cannot get access to the program, and you charged me $180. I would like a refund to CC

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  4. Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
    2026-06-15T20:08:41.75+00:00

    Hi @Michael

    Visio Plan 2 subscription is part of Microsoft 365 for business/enterprise and requires an organizational account, which is usually an account with @onmicrosoft. com domain, since this is Microsoft default domain for business licenses.

    Before trying anything else, you can start by searching your yahoo mailbox for emails using the keyword “onmicrosoft.com"

     

    However, to properly resolve this, I’ll need to verify a couple of account details privately, as sharing them publicly would put your personal information at risk. Please check your private messages, where I will follow up to request the invoice for this subscription to verify further your account.

     

    To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

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    User's image

    If you have any concerns or if anything is unclear, please feel free to reply here. I’m here to support you however I can within the scope of this forum.

    Thank you again for your understanding and cooperation.

    Note: Follow the steps in this documentation to enable email notifications if you want to receive email notifications related to this topic.

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