request refund on visio plan 2

Michael MacDonald 20 Reputation points
2026-06-15T19:48:31.8866667+00:00

Hello, I purchased Visio Plan 2 using my billing email [Moderator note: Personally Identifiable Information removed], but I am unable to access the subscription. Microsoft created a work/school account for the subscription, but I cannot identify the username associated with the tenant and therefore cannot sign in or use the product. Since the subscription has never been activated or used, I am requesting a refund for this purchase. I have attached the invoice

Thank you.

Microsoft 365 and Office | Visio | Other | Other
Answer accepted by question author
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
2026-06-16T23:00:08.5333333+00:00

Hi @Michael,

I’m truly glad it was helpful to you. 

Since you found the solution useful, it would be greatly appreciated if you could mark it as accepted. By doing so, you not only highlight the correct answer for others who may be searching for similar guidance, but you also help create a more collaborative and resourceful community. This simple action makes it easier for fellow users to find accurate information quickly. 

Moreover, if you have any concerns or questions in the future, please don’t hesitate to reach out. I’ll be happy to assist you, and in addition, all moderators in the Q&A forum will do their best to provide support and guidance. 

Thanks again for your kind words and for contributing to the community. 

 

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  1. Michael MacDonald 20 Reputation points
    2026-06-15T20:19:22.5333333+00:00

    The superscription does not show up anywhere on the site. I am going to get a refund YES or NO

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