Shared family subscription has been cancelled

Anonymous
2025-04-10T10:46:24+00:00

Hi all,

My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.

As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.

I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.

Some minutes later same thing happens to my sister's account (again shared subscription).

My dad's subscription is still active and he can uses the office normally.

The subscription is clearly active but disabled on our accounts.

Any help?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T11:44:04+00:00

    +1 for me as well.

    This morning my mother reached out that her subscription had expired. My subscription was recently renewed and is valid until Feb 2026. Not sure if it's happening for all Office apps, I was trying to help her out with Excel which is the one she uses the most. It seems to only happen with the windows installation, online via the web browser things seemed to work fine.

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  2. Anonymous
    2025-04-10T11:26:20+00:00

    Hi

    I have the same issue I am the account holder for Microsoft 365 Family, and its active and die for renewal in Dec 2025. My Dad rang Tonight (Aust AEST) and had received a subscription cancel message when working in powerpoint. He had now lost all Microsoft 365 products. Any advice on how to rectify this would be great.

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  3. Anonymous
    2025-04-10T11:25:35+00:00

    I am having the same issue. The family owner has everything working, but my subscription has been cancelled. Rejoining does not work.

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  4. Anonymous
    2025-04-10T11:11:41+00:00

    It has completely blocked me from editing Word files. They are in effect read-only now

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  5. Anonymous
    2025-04-10T11:10:56+00:00

    Same here.

    Word only though - all other 365 apps (Excel, Outlook, PPT) fine.

    Word is completely disabled - read-only for all files.

    Come on Microsoft get your xxxx together.

    Update: all 365 apps now disabled

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