Shared family subscription has been cancelled

Anonymous
2025-04-10T10:46:24+00:00

Hi all,

My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.

As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.

I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.

Some minutes later same thing happens to my sister's account (again shared subscription).

My dad's subscription is still active and he can uses the office normally.

The subscription is clearly active but disabled on our accounts.

Any help?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T17:41:18+00:00

    My problem is still not solved. Are problems solved regionally or globally? Why is everything already solved for some users, and not for others? Should we wait for some Windows update?

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  2. Anonymous
    2025-04-10T13:55:17+00:00

    I am afraid that did not work for me. When the family account holder (my wife) tried to invite me it was rejected as I was already listed as a sharer

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  3. Anonymous
    2025-04-10T13:51:08+00:00

    Thanks for the update Nikki - much appreciated

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  4. Anonymous
    2025-04-10T13:19:37+00:00

    Same here, my husband shares 365 with me. His works, mine doesn't.

    Subscription renewed Sept 2024.

    Can't now use any of the Microsoft 365.

    We tried unsharing, then he sent the email to share again to see if we could get it to work, but got the message the link wasn't working.

    Really not happy.

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  5. Anonymous
    2025-04-10T11:07:36+00:00

    Same here. My wife is unable to use any MS office document which is major problem and causing issues.

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