Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-06-09T19:26:42+00:00

    I havre the identical problem, and the only solution is a factory reset of the IPad which solves the problem but only for a while. I’ve had to do three resets (not a terribly complex process but a pain in the neck.)

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  2. Anonymous
    2025-06-03T13:16:47+00:00

    I'm experiencing the same issues (missing keystrokes and doc scrolling to the cursor). I've tried all the recommended fixes but the problem persists. I'm using:

    • iPad Pro 6th Gen
    • IPad OS 18.5
    • Word/M365 version 2.97.3
    • Apple Magic Keyboard

    I'm most likely going to start using Google Docs. Microsoft's inattention to this matter is unacceptable, especially since I pay for M365 and I pay extra for CoPilot. If I'm forced to use Google Docs, I'll cancel my M365 subscription and CoPilot. I'll start using ChatGPT, which work better than CoPilot. The only thing I like about CoPilot is its integration with MS apps.

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  3. Anonymous
    2025-05-27T19:13:53+00:00

    I have a user with the same issue. We have replaced the iPad, Apple smart keyboard, deleted and reinstalled the app, all with the same result

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  4. Anonymous
    2025-05-24T00:20:49+00:00

    Yeah. I’ve tested it on about all it can be tested on. I’ve deleted the app. Reset the various keyboards. Done everything except restore to factory. I don’t see me doing that unless a number of people report that fixes the problems. It’s great when it works!

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  5. Anonymous
    2025-05-23T23:41:04+00:00

    I have the Magic Keyboard with the same issue. I’ve also tried without a keyboard. The problem persists.

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