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Recently Word on Ipad is having some issues:
I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.
System Info:
Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Place the cursor at the end of a sentence or paragraph on the current page before scrolling. That will prevent the rollback. It’s crude, but will preserve your sanity.
I did the troubleshooting for them. The problem is isolated to the CoPilot integration. I found a solution for the missing keystrokes. Go to Settings > Privacy Settings > disable Analyze Content. This will disable the CoPilot integration but it resolves the missing keystrokes issue. To use CoPilot, turn the option back on. This is inconvenient but for me it’s better than having the keystroke issue. It doesn’t resolve the scrolling issue, but that less of an issue for me.
UPDATE: My support case is still open, and Microsoft has told me that they are still actively working on this issue. Over the last few weeks they released a couple of updates specifically to fix this, but it didn't work for me, so currently they are still working on it I've been told.
I think the Android app is having a similar problem.
See
Does the problem still exist if you switch between touch screen and keyboard?
It's not unheard of for an app to become incompatible or have issues when an Ipad OS is updated. Go to the Apple store where the app is located, and see if it says what OS is required, and if anyone else is reporting a problem. Be sure to include your comment.