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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Yes, it seems so.
Thanks for the suggestion! The subscription is not gone but my family member cannot use it.
I have complained to Microsoft. Let's see how long that takes.
WORKAROUND for family members not getting 1Tb but 5Gb after the other days issue.
Found an old forum with the OneDrive issue. I had NOT auto reoccurring payment option on. After clicking that to auto renew it must've resynced my account and family members now got their 1Tb. Also got 1 month more office doing so.
This is ridiculous Microsoft. After the other days issue. Now office is restored BUT onedrive shows 5Gb storage and not 1TB on family members. She is running her business and having most information on onedrive. Can others please see if they also having same issues after so called "fixed and working".
And no communication from Microsoft. So so bad from such a big company not to inform end customer and have to go to a forum.
All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Hi. Is there any update on this issue? I am still having this problem with my Microsoft 365 Family subscription. My family member cannot use MS Word on their computer. Urgent help needed please.
Thanks.
I am yet another person suffering the same problem. 365 account stopped working then started again next day (loss of 1 day productivity). Now it has switched to the 3 month trial license so I have lost access to One Cloud, putting me at risk of losing data.
Clearly and MS issue. Extremely poor and rubbish customer service