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I have tried five different browsers. I have cleared cache.
In addition to the message, it appears that it is trying to log me out per the below. Thoughts?
Thank you!
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi all, I just spent 1 hour on the line with an AT&T rep and this is what resolved my issue.
We disconnected from my normal wifi and connected to my hotspot on my phone. Once I did this, I was able to sign in and see my email. At that point I could then switch back to my normal wifi.
The rep said this is something that they are working on and it is a known issue but switching wifi, at least for my case, helped me to get into my email. Hope this helps others. I told her there were many having this issue and she asked me to put this workaround out to you.
It has to be something on the ATT side. Like I said, I tried five different browsers. I then tried my old laptop thinking that the issue was tied to some updates on my newer computer but had the same issue on my old laptop that had not been updated.
I am not sure what I did, but I now am getting it to work with MS Edge. It still does not work with Chrome, Opera, Firefox or DuckDuckGo. I cleared the cache and uninstalled a couple of Windows updates from last week but if that was the "fix" it did not work for the other browsers. Therefore, I don't think the updates were the issue.
Hi all, submitting a solution again.
I just spent 1.5 hours last night on the line with an AT&T rep and this is what resolved my issue.
We disconnected from my normal wifi and connected to my hotspot on my phone. Once I did this, I was able to sign in and see my email. At that point I could then switch back to my normal wifi.
The rep said this is something that they are working on and it is a known issue but switching wifi, at least for my case, helped me to get into my email. Hope this helps others. I told her there were many having this issue and she asked me to put this workaround out to you.
I'm having the same issue as all of you. This started on Maay 6. I've tried 3 different devices, different browsers and different ISP sources. No luck. Now I'm getting the care code 205.2 'temporary lock-out'. I'm looking for a telephone number to talk to someone knowledgeable. The chat lines and website help is useless.
I've been struggling as well. I was able to login once a couple of days ago for about an hour. Then I was not able to. I noticed that when logging in for sbcglobal.net account, it would transfer my login to att.net and ask for my att.net login. That worked once and then stopped working.
Reading the above replies, I turned my phone on as a hotspot and connected my laptop to the hotspot. Got the same login errors. Tried using both sbcglobal.net account and using the att.net account--neither worked.
I wonder if this is ATT's method for getting us to stop using sbcglobal.net accounts. I've had my sbcglobal.net email account for nearly 30 years...there is no way I can easily change all the places it is used. My husband has an sbcglobal.net email account and other than slow delivery of some emails he has had no problems. His computer is hardwired to the router. He does not use WiFi. My laptop does not have an Ethernet port so I cannot test this.