I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

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  1. Anonymous
    2025-05-09T18:20:46+00:00

    Thanks for the update posted recently. For reasons I do not understand, I can log into my ATT email account on my desktop with the sbcglobal.net address. It suddenly cooperated.

    However, I am still unable to log into my android phone email platform. I have tried your suggestions for the android with no avail.

    I was able to log into my email site using the gmail website on my desktop. It welcomed me to the new email website. I think they are rolling out the

    new website slowly (I think). Most devices corrected and one to go (my android phone).

    I will be using my gmail address in the future. I need a very reliable email site. I have had issues with Yahoo and ATT in the past.

    This time is the last. All my future logins will be using the gmail address.

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  2. Anonymous
    2025-05-09T03:06:43+00:00

    I just wanted to say thank you as I ran into the exact same problem. Tried several different platforms, resetting of pwds. All the things. I tried the work around on my mobile and it is working for now. I am able to get into my sbcglobal.net email

    Thank you for sharing!

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  3. Anonymous
    2025-05-06T22:41:32+00:00

    I just got a new tablet on my plan, but I can't activate it because I'm having the same issue. I changed passwords try different devices, but nothing works.

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  4. Anonymous
    2025-05-09T00:27:37+00:00

    My android phone and PC are experiencing the same problem. I have tried all that was suggested by online users. Nothing seems to fix it.

    I hope it truly is a problem with Yahoo and not my device. I tried multiple times and had one success but when I tried again, I had the same

    problem. I think it is Yahoo's problem.

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  5. Anonymous
    2025-05-09T01:32:50+00:00

    Has att addressed this? It’s been for a week

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    4 people found this answer helpful.
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