I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-05-13T16:09:15+00:00

    Wow another workaround. I was using Firefox also from the start. Using the hotspot with firefox, corrected the issue and then I was able to switch back to my home wifi.Thanks for sharing

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  2. Anonymous
    2025-05-13T15:15:13+00:00

    Lisa - Just added Firefox to my Windows 11 PC and successfully accessed att mail. Chrome and Edge still get the same errors. The Duck Duck Go browser started working with att mail.

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  3. Anonymous
    2025-05-12T20:23:04+00:00

    The same thing happened to me. Everything worked again once I changed the WIFI on my phone and computer. Crazy!!!

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  4. Anonymous
    2025-05-12T20:20:35+00:00

    I started having the problem the same as everyone else 2 days ago. I have a slightly different view. On my Windows 11 machine all browsers fail with the "It's not you" message. The Windows 11 machine was tried on ethernet and wifi connections. My android phone works fine using the Android Mail app. My Windows 10 machine works OK accessing ATT mail using all browsers. I suspect it's either Yahoo or most likely ATT being the problem. Hope someone finds a solution soon.

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  5. Anonymous
    2025-05-09T17:08:30+00:00

    Please see the update I posted

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