This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I am a small business owner, with just an Microsoft 365 Business Basic licence.
I suddenly got an email, apparently from Microsoft that I dont understand at all
Its says:
You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.
I dont know what an Entra Tenant ID is? What purchase should I make?
My MS 365 licence ends only May 26 2025 and will be renewed of course.
Is that what this email is about?
Hope you can help
| <br> | --- |
|---|
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Marc,
We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!
Have a great day,
DGI
Some of these responses were pretty funny. People should do a little research before popping off like a lunatic. This is a legitimate email and Microsoft isn't trying to scam you. Though I do agree my first impression was a phishing attempt by a bad actor. MS should rework the tone of the email.
If anyone gets this email from Microsoft, it is because they were an administrator of an Azure account, most likely from an old corporate account. Azure is their cloud-based account management tool.
You can check your account by going to https://portal.azure.com/ and logging in with the Microsoft account associated with the email to which you received the notice. Or if you don't trust any links, just search for Microsoft Azure and follow the link to log in. Once I logged in, I could see that my MS account was tied to my old company's unused Azure account. You can clearly see the tenant ID when you hover over your name in the top right corner.
Within the Azure dashboard you can see an option to manage your Microsoft Entra ID. Entra has something to do with authenticating users. In my case, I was an administrator of some software from my previous company. There was only one user - me. I left there two years ago. The company also folded for good over a year ago. Apparently, the subscription must have lapsed.
In my case, I am doing nothing as my previous company doesn't exist any longer and I have nothing to do with the Azure account tied to my Microsoft account.
Hopefully you will be able to trace your own issues without having to sit on a call with Microsoft support.
Hello Patricia
Thank you for your reply.
As suspected, the only option is to spend money.
I am a single user with no chance of a family.
I wondered when Microsoft 365 would start to take advantage of their effective monopoly.
Best regards
Tim
Exactly the same here Patricia. Even before the end date of my current MS 365 licence
I did contact the Business Support Center. They confirm that I need to buy a new MS product, otherwise my access will be suspended. Even DURING the licence period that has already been paid for.
I cannot believe MS will breach existing contracts like this, it still seems very unlikely to me all.
Im still in discussion with them. Very strange
Will keep you posted.
Hello Marc,
One of my clients received the same email from Microsoft. She also has a subscription which ends in 2026 but MS tells to buy "something" till the end of May 2025! Very bizarre, and I am just curious whether if you received any additional information from MS?
Thank you.
The Microsoft support people at learn.microsoft.com told me it means I have a role of a global administrator and have to purchase something to stop this Entra tenant ID expiring. I have told them I'm not an administrator of anything, and am waiting for them to tell me what this tenant ID is for and why Microsoft thinks I have one.
I think it is a major cock-up by Microsoft.