Is this scam? Complete a purchase by May 11, 2025 to keep your account active (SOLVED)

Anonymous
2025-04-16T10:19:14+00:00

Hello,

I am a small business owner, with just an Microsoft 365 Business Basic licence.

I suddenly got an email, apparently from Microsoft that I dont understand at all

Its says:

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

I dont know what an Entra Tenant ID is? What purchase should I make?

My MS 365 licence ends only May 26 2025 and will be renewed of course.

Is that what this email is about?

Hope you can help

<br> ---
Microsoft 365 and Office | Subscription, account, billing | For business | Other

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Anonymous
2025-05-04T10:13:42+00:00

Hello Marc,

We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!

Have a great day,

DGI

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  1. Anonymous
    2025-06-19T18:36:54+00:00

    This is extremely bad communication on the part of Microsoft and the marketing or sales bozos who put it together should be fired.

    The email subject should have been: Important: Make a purchase to continue with your Azure/Entra trial account

    The title of the text should have been: Your Azure/Entra trial account will be deleted by <> —make an Azure purchase to keep your billing account.

    I had an Azure (Microsoft cloud service) account created for trial purposes a while ago, using the email in question. The Azure account is what will get deleted, not the actual email/Microsoft account for that email. It is part of an Azure cleanup exercise and they are within their rights to do it. They could so easy have been more specific and avoid this whole mess.

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  2. Anonymous
    2025-04-23T10:08:06+00:00

    Exactly the same here Patricia. Even before the end date of my current MS 365 licence

    I did contact the Business Support Center. They confirm that I need to buy a new MS product, otherwise my access will be suspended. Even DURING the licence period that has already been paid for.

    I cannot believe MS will breach existing contracts like this, it still seems very unlikely to me all.

    Im still in discussion with them. Very strange

    Will keep you posted.

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  3. Anonymous
    2025-05-21T04:41:29+00:00

    Hi everyone,

    I chose to ignore the email and was prepared to demand ALL of my money back should office 365 be impacted. So far it doesn't seem to have been.

    Microsoft however do need to develop their sub par communication skills. Including but not limited to replying to the many comments here. Might go do a review shortly!

    The original email may as well have been written in some long extinct language given it's lack of clarity. All the hallmarks of a scam. It may have been something worse though, Microsoft using scare tactics to generate sales!

    I'll leave it up to Microsoft to address that, including evidence that is not their business model.

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  4. Anonymous
    2025-05-29T15:24:33+00:00

    Hi Tim,

    This isn't about having a Windows administrator account, it's about Microsoft thinking you're an admin of an organization or business account with a subscription in Microsoft business services.

    I wanted to know why Microsoft thought I had such an account, but MS Learn support said they weren't allowed to access those details and I'd have to go through Support for Business Services products. However, I couldn't log in to Support for Business Services products because I don't have a Business Services subscription!

    Catch-22. It's Kafkaesque...

    They say that if you ignore the email it won't affect your personal account & purchases, but that doesn't answer the question ¯\_(ツ)_/¯

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