Microsoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account.

Reported
Anonymous
2025-06-30T15:36:52+00:00

Microsoft Account Sign-in HelperMicrosoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account. I just renewed and paid my yearly subscription last month, yet I'm getting this **** service. I'm unable to access my MS account, and it's driving me nuts! All the channels are unable to help. I need someone to talk to.

I changed my password 2x already
I followed all the troubleshooting steps

Yet, Microsoft Account Sign-in Helper is saying that there is no problem with my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

94 answers

Sort by: Most helpful
  1. Anonymous
    2025-07-02T09:49:26+00:00

    Hi

    I cannot gain access to my account, i forgot my password and have been sent a code to another email address, however saying information not correct, can you help?

    0 comments No comments
  2. Anonymous
    2025-07-03T01:09:50+00:00

    Microsoft Account Sign-in HelperMicrosoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account. I just renewed and paid my yearly subscription last month, yet I'm getting this **** service. I'm unable to access my MS account, and it's driving me nuts! All the channels are unable to help. I need someone to talk to.

    I changed my password 2x already
    I followed all the troubleshooting steps

    Yet, Microsoft Account Sign-in Helper is saying that there is no problem with my account.

    Need help with my email my numbers changed also ******@hotmail.com cannot access account my number is 07534164807

    0 comments No comments
  3. Anonymous
    2025-07-06T07:52:27+00:00

    Microsoft Account Sign-in HelperMicrosoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account. I just renewed and paid my yearly subscription last month, yet I'm getting this **** service. I'm unable to access my MS account, and it's driving me nuts! All the channels are unable to help. I need someone to talk to.

    I changed my password 2x already
    I followed all the troubleshooting steps

    Yet, Microsoft Account Sign-in Helper is saying that there is no problem with my account.

    Agree, it is absolutely %^^*. I have done the same, set up with a verification e-mail but again locked out of hotmail access after one attempt ("too many requests" or some such BS). What is so £$%^&*ng unusual about accessing (or trying to) from both a laptop and a mobile?

    0 comments No comments
  4. Anonymous
    2025-07-04T08:27:08+00:00

    Hi Darhyl,

    Please help me too, i need to access my hotmail account.

    It is mentioned that my account is blocked due to multiple wrong passwords.

    Still i tried to change the passwords many times and still no access and got the message to use other verification method ( there was no option to choose other methods).

    I filled in the help form; was asking me about the latest send emails ( email address and email subjects) i dont remember it as i dont send plenty of emails, but i do know all the received emails.

    I need to speak to someone from microsoft to help me

    Hey Julson!

    Nice to meet you! I'm Darhyl, an Independent Advisor.

    For us to make sure we're on the same page, may I have the exact error messages/codes upon signing in to your account?

    Lastly, may I know the specific troubleshooting steps you have done so far to fix the issue?

    Best regards,
    Darhyl

    0 comments No comments
  5. Darhyl Amizola 50,040 Reputation points Independent Advisor
    2025-06-30T17:09:56+00:00

    Hey Julson!

    Nice to meet you! I'm Darhyl, an Independent Advisor.

    For us to make sure we're on the same page, may I have the exact error messages/codes upon signing in to your account?

    Lastly, may I know the specific troubleshooting steps you have done so far to fix the issue?

    Best regards,

    Darhyl

    0 comments No comments