How do I get this charge to stop?

Dear Brandon Gostomski,

Thank you for reaching out regarding the mystery charge from Microsoft. To stop the charge and investigate the issue, here are the steps you can follow:

Steps to Investigate and Cancel the Subscription

1. Check Your Subscription Status

• Log in to your Microsoft account at Microsoft Account Services.

• Under Services & Subscriptions, look for any active subscriptions and verify which one is being charged.

2. Identify the Subscription

• If the charge is related to a subscription you believe should have been canceled, check the subscription details for confirmation.

• Look for any auto-renewal settings that may have been missed during the cancellation process.

3. Cancel the Subscription

• Once you identify the subscription:

• Go to Manage and select Cancel Subscription to stop future charges.

• If the subscription is no longer needed, make sure to follow through with the cancellation to avoid further payments.

4. Request a Refund for the Unauthorized Charge

• Visit the Refund Request page.

• Find the charge in question and select Request a Refund.

• Explain that the subscription should have been canceled and request a refund for the amount.

5. Contact Microsoft Support if Necessary

• If you’re unable to cancel or get a refund online, contact Microsoft Support:

• Visit Microsoft Support Contact Page.

• Choose Billing > Subscription Support and provide them with the relevant details.

6. Monitor Future Charges

• Once the subscription is canceled, keep an eye on your bank statements to ensure no further charges occur.

I hope this helps resolve the issue and stop the charge. Let me know if you need further assistance!

Best regards,

Yuki

I am having this same issue. PLEASE let me know if you sort it out. I am losing my mind and regardless of what support option I try they just want me to log in. If I knew how to log into this account that I want to understand the charges for, I would. Microsoft can't seem to understand that the issue is NOT being able to log in and not support that particular issue. I am about to just call the bank and dispute the charge. MS is really messing up here. Support options are HORRIBLE.

I still can't figure it out. I went into my account and I don't have any subscriptions, yet I am being charged monthly. So I am going to just see if my credit card company can block it until I can figure it out. It's not anything that I had knowingly signed up for.

Do not charge my card. I do not have nor do I want this subscription. Why am I even being charged? DO NOT charge my card. Erase my card.

Hi, in December and January I have been charged (looks like a reoccurring fee) for something that I did not order.

Please let me know what this is for and remove me from any subscription from Microsoft.

You can contact me at [removed] for further clarification as well.

If the subscription isn’t stopped then I will contract my credit card company