Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-14T23:24:24+00:00

    It has been fixed for me. I can now open my subscription page.

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  2. Anonymous
    2024-11-14T20:38:26+00:00

    Nope, definitely not fixed for me. Just checked now (14 Nov 2025), exactly the same as before.

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  3. Anonymous
    2024-11-14T18:52:16+00:00

    No explanation why some are still seeing the issue or what the steps are to resolve - perhaps its account related - rather than some having a different issue or are looking at a different site - hopefully more will get fixed soon

    After having that exact same error for weeks on all devices its now OK today (the Services and Subscriptions page now shows Game Pass sub and purchased products etc and the sub can now be managed and the subscription and storage usage summaries on the account main page are now OK too) thats with both Chrome and Edge browsers.

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  4. Anonymous
    2024-11-14T18:46:48+00:00

    I agree, the problem has not been fixed.

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  5. Anonymous
    2024-11-14T18:34:58+00:00

    For those interested in how to reproduce:

    Use a web browser and go to: https://account.microsoft.com/services?lang=en-US#main-content-landing-react

    You will see something like this:

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