Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
So far I have failed completely to replace my Microsoft 365 Family subscription with a Microsoft 365 Classic Family subscription in order to remove Copilot.
I chatted with support who disabled my auto renewal, but I could not see where to subscribe to MS 365 Classic Family.
2 days later I chatted to support again who directed my to the Microsoft Store.
MS 365 Classic Family is not visible to me there either!
So they gave me to sales phone number 1800 267 785 (I am in Australia).
Calling the sales number the robot asks if my request is home or business, asks what I want and then reads out (and texts) the url for support.microsoft.com where I can renew my exisiting subscription!
When I ring back to try to ask the robot to let me talk to a person it won’t give me the chance and just rabbits back the same url.
Whatever happened to customer service?