Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

Anonymous
2024-11-28T08:06:29+00:00

Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.

I can't seem to open it anymore.

It was my very effective tool to troubleshoot Office application problems.

Can you help provide alternatives? and must be a Microsoft product like SaRa.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2025-04-24T22:06:45+00:00

    How is anyone LOGGING IN to the Get help app to actually get it to do anything? When opened, it prompts for a log in and ONLY accepts personal accounts. I'm an admin in an Enterprise 365 Tenant. Get Help does not recognize any of our accounts, verified this on multiple machines. So MS discontinued a perfectly working app that DID work for Enterprise, and migrated the functions to an app that Enterprise customers can't even use...

    LibreOffice anyone?

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  2. Anonymous
    2025-04-11T18:04:04+00:00

    Bring back the stand-alone SaRA tool. We need a tool that can scrub-uninstall all past and present versions of Office, for those situations where the leftover crumbs of old installations prevent the Office apps from working right, even after a standard uninstall and reinstall falsely declares success. The online troubleshooters in Get Help are no substitute. They fail to scrub everything and just waste time.

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  4. Anonymous
    2025-03-28T22:33:41+00:00

    Get help didn't work again btw. Shared already on feedback page.

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  5. Stefan Blom 352.5K Reputation points MVP Volunteer Moderator
    2025-03-17T13:56:36+00:00

    Make sure that you send feedback to Microsoft, using the feedback portal for example. You can post in the Word category at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

    You may also/alternatively vote for any existing feedback that you find.

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