OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous
2024-08-13T00:33:24+00:00

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

  • on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
  • on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
  • on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

124 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-11T15:46:03+00:00

    Thank you, Renato!

    This solution worked for me.

    However, I did not get a prompt for Restoring Files. And the contents of the Personal Vault are gone.

    Luckily, I had a back of the contents in the Personal Vault.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-18T08:15:51+00:00

    After a month and a half I was able to access again to the personal vault!! I will ask Microsoft for some sort of compensation for this issue. Pease do the same!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-09-13T12:41:38+00:00

    All,

    I still do not have access. I see posts of ppl stating they have access. A lot of others still don't. MICROSOFT has let their paying customers down. I have canceled my Onedrive. I am now using Google Drive and backing up on a portable drive. Luckily I had backed up 90% of my things. Lesson for everyone. Time to move on from MICROSOFT.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-09-12T10:55:08+00:00

    As of September 9, my vault has been unable to be unlocked, and interestingly looking at OneDrive on my android phone, it keeps asking me to set it up. I spoke with MS support earlier who confirmed that this is a known issue and that their technicians are trying to resolve the situation as quickly as possible, so I guess I have no alternative other than to sit and wait... tick, tock...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-09-08T10:14:30+00:00

    Dear Chengkai Zhang

    Thank you for your reply.

    We will vote on the feedback you submitted, and thank you for your attention and trust in Microsoft. We also hope that the issue can be fixed as soon as possible.

    Once again, we apologize for the impact of this issue.

    Best Regards,

    Tracy - MSFT | Microsoft Community Support Specialist

    Hello Tracy,

    so you want to say, that for over a month and you have done nothing about this.

    It is a premium feature that we pay for, but it doesn't work for over a month? Is that what you saying?

    I have files which I can't work with, you advertised it's a nice and safe feature, except you forgot to mention that it doesn't work sometimes for over a month.

    So please do your job, write to your system architects and do something about it.

    Thank you

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments