OneDrive Personal Vault cannot unlock, error code 0x8004db90

This is absolutely horrendous. I've just been talking to a support agent via chat, and this is how it went:

Martins: Hello, thank you for contacting Microsoft Support, Please provide a Call Back Number and Country Code, so I can reach you in case the chat gets disconnected. My name is Martins. How may I assist you today?

Me: I'm getting error code 0x8004db90 when trying to open my OneDrive Personal Vault. Please fix it.

Martins: If I understand correctly, you are getting the error code "0x8004db90" when trying to access your personal vault on OneDrive?

Me: yes

Martins: Thank you for sharing your concern, Jason I am sure this is an unpleasant situation. I apologize for every inconvenience caused by not been able to access your OneDrive personal vault. I will do all I can to assist you with this issue or provide helpful recommendations. Since when have you been experiencing this issue?

Me: Today

Martins: Thank you, Jason. The reason why I asked is because this is a known issue from our end and our OneDrive engineering team is still investigating and trying to fix the problem. We have been getting messages from our customers about this and the issue is being investigated and worked on. Our sincere apologies for every inconvenience this has caused you. Please note that your files are safe, and nothing would happen to them.

Me: According to here - https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-personal-vault-cannot-unlock-error-code/bc57c6de-a762-46ab-86af-269211d38b36?page=1 - this has been happening since at least 13 August for many people. How long will it take to regain access to my files. I need my files urgently.

Martins: That is correct. It gets resolved and the bug comes up for come customers. It does not happen to everybody. And for those that were able to access the personal vault might not get the issue again.

Me: So, I could expect to have no access to my files for weeks. This is unacceptable. They are critical files. Please send the files to me by email.

Martins: It is being worked on and I understand the inconvenience it has caused. I would be concerned as well if I was in your shoes, Jason.

Me: You already said it's being worked on. I asked you to send the files to me by email.

Martins: It cannot be like that for weeks; yours might even come up earlier

Me: "might" is not good enough. Please send the files to me by email.

Martins: To be honest, we have no access to your files either. It is locked in the personal vault and accessible to your alone. Each customers keeps getting access to theirs each passing day. I really do apologize for this inconvenience. I wish there was something I could do immediately to unlock it, Jason. Please bear with us as it would be sorted in due time. Please I understand how frustrating it can be, and I would be as well given that there are very important files that could be saved in the personal vault. However, I can assure you that it would be accessible in due time, and I wish I could find a way to open it but our OneDrive engineering team are actively working on it and different customers are already having access to theirs. Please bear with us, Jason. I really feel bad as well about this. Also, please provide the email address linked to the OneDrive

Me: ******@redacted.com

Martins: Perfect! I just needed to be sure. That is all the information that is required. Thank you, Jason. My sincere apologies for the inconvenience caused, once again

Me: Are you a bot?

Martins: I am human, Jason

Me: So, why when I copy-paste the chat, it says 'Bot WC said' for all your messages?

Martins: Yes, it is the same thing from my end as well. That is how the support chat page is programmed. I hope you do understand that

Needless to say, as soon as I get access to my files, I will no longer ever be using Personal Vault!

Dear Microsoft,

I hope that someone will read this message.

For over a month, I and many other users have been unable to access our personal vault , which has caused significant disruption and damage.

In particular, the following issues have been noted:

• For the past month, Microsoft has not allowed users to access their files in a folder that is meant to be more secure, despite numerous complaints and support requests. The issue remains unresolved, causing a great deal of inconvenience.
• Due to this lack of access, users have faced significant disruptions in their work. The inability to access important data stored in the personal vault has affected business operations and personal projects.

Several individuals, including myself, have suffered as a direct result of these actions, and the evidence gathered shows that these damages are widespread and systematic. In the absence of immediate corrective actions on your part, I am prepared to initiate a collective action (class action).

I am also thinking of giving up on Office 365 because I consider this type of treatment unreliable and shameful. I am sure that all the other users share my position.

I hope that you also have the decency to give a response to this message without simply saying "we know the problem and we are working on it" because the facts legitimize to think that it is absolutely false!

Thank you!

I cannot access my personal vault either. It has been three weeks from now. I was told by the support that Microsoft knows the problem and that the IT team is working on it. I have to be patient...

I strongly believe that Microsoft should give some sort of compensation for this issue because it's causing a lot of trouble. The personal vault is so secure that neither the owner can access it: awesome!.

...I tried everything to fix it, from resetting my OneDrive, to signing out, to unlinking, to reinstalling, to restarting the laptop so on so forth. Would be grateful to get any help...

The problem is not in our end... This is a Microsoft issue.

I even tried a fresh installation, formatting my laptop and installing Windows/Onedrive from the scratch and didn't work.

I can't even unlock my personal vault on OneDrive app in my Android Phone.

1. Open a ticket here: https://go.microsoft.com/fwlink/p/?LinkId=528676 Report to them that it's a KNOWN BUG, otherwise you will spend a month sending logs and other things and at the end they will say "ah, it's a known bug and we are working on it without an estimated time to fix it".
2. Go to their Twitter Account (@MicrosoftHelps) and also report there.
3. This "forum" is useless, there is nothing to do here because noboby from Microsoft will look at here.
4. Ask Microsoft to extend your O365 subscription. It's not fair to pay for something that we cannot use.

Why do you only give basic answers and not answers on solutions? I'm in a hurry. I need to take care of business, but why can't it be done?