I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

8/30/2024 Error Code 0x8004db90 SOLVED After several days of frustration with error code 0x8004db90 I was finally able to unlock OneDrive Personal Vault by: I opened OneDrive on my iPhone I then selected "Files" at the bottom of the screen I selected the "Personal Vault" folder A screen opened asking for me to enter my PIN (The same PIN I created when I first setup OneDrive) After I entered my PIN my Personal Vault opened I went back to my computer and tried to log on to My Personal Vault from it a. Clicked on the Personal Vault folder b. The "Enter Code" window opened c. I entered the two factor ID code provided via Authenticator and clicked "Verify" d. My Personal Vault opened on my computer without any errors I have not had a problem opening and closing my Personal Vault since

i have the same issue starting from the begining of August. Almost a month now. And no solution. Reported the Microsoft service - no help at all.

For several weeks now, many of us have been experiencing issues with the Personal Vault, which remains inaccessible despite our repeated attempts to get help from the support team. To date, no one has provided us with a clear timeline for resolving this issue, and it’s becoming increasingly apparent that they might not even be working on a fix. This situation is unacceptable, especially since we are all paying for a service we cannot use. It seems the only way to get this resolved is through collective legal action. I propose that we band together and file a class-action lawsuit to force them to address this problem. If you’re experiencing the same issue and are interested in joining this effort, please reply here or reach out to me directly. We need to hold them accountable and ensure we receive the service we’ve paid for. Let’s take action together!

I am extremely frustrated and disappointed with the ongoing issue regarding my Personal Vault. For the past three weeks, I have been completely unable to access my files, rendering the service effectively useless. Despite this, I am still being charged my monthly subscription fee. This level of service is entirely unacceptable. I demand an immediate resolution to this issue and compensation for the time that my Personal Vault has been unavailable. Please address this matter without further delay. I expect a prompt response and a swift resolution.

I am having the same issue. Cannot access my vault. Very frustrating!!

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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124 answers

Anonymous

2024-08-31T10:58:09+00:00
8/30/2024

Error Code 0x8004db90 SOLVED

After several days of frustration with error code 0x8004db90 I was finally able to unlock OneDrive Personal Vault by:
1. I opened OneDrive on my iPhone
2. I then selected "Files" at the bottom of the screen
3. I selected the "Personal Vault" folder
4. A screen opened asking for me to enter my PIN (The same PIN I created when I first setup OneDrive)
5. After I entered my PIN my Personal Vault opened
6. I went back to my computer and tried to log on to My Personal Vault from it
a. Clicked on the Personal Vault folder

b. The "Enter Code" window opened

c. I entered the two factor ID code provided via Authenticator and clicked "Verify"

d. My Personal Vault opened on my computer without any errors

I have not had a problem opening and closing my Personal Vault since
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Anonymous

2024-08-31T10:53:42+00:00

i have the same issue starting from the begining of August. Almost a month now. And no solution. Reported the Microsoft service - no help at all.
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Anonymous

2024-08-31T06:40:23+00:00

For several weeks now, many of us have been experiencing issues with the Personal Vault, which remains inaccessible despite our repeated attempts to get help from the support team. To date, no one has provided us with a clear timeline for resolving this issue, and it’s becoming increasingly apparent that they might not even be working on a fix.

This situation is unacceptable, especially since we are all paying for a service we cannot use. It seems the only way to get this resolved is through collective legal action. I propose that we band together and file a class-action lawsuit to force them to address this problem.

If you’re experiencing the same issue and are interested in joining this effort, please reply here or reach out to me directly. We need to hold them accountable and ensure we receive the service we’ve paid for.

Let’s take action together!
Was this answer helpful?

0 comments No comments
Anonymous

2024-08-31T06:34:39+00:00

I am extremely frustrated and disappointed with the ongoing issue regarding my Personal Vault. For the past three weeks, I have been completely unable to access my files, rendering the service effectively useless. Despite this, I am still being charged my monthly subscription fee.

This level of service is entirely unacceptable. I demand an immediate resolution to this issue and compensation for the time that my Personal Vault has been unavailable. Please address this matter without further delay.

I expect a prompt response and a swift resolution.
Was this answer helpful?

0 comments No comments
Anonymous

2024-08-31T03:50:09+00:00

I am having the same issue. Cannot access my vault. Very frustrating!!
Was this answer helpful?

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