I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

You will receive the ticket by email. The subject is something like: " bla bla bla bla DoNotEdit:12345678 " Therefore you can just answer the email asking for an update.

Question I was issued a ticket some time ago but I'm not sure if it is still active. Do you know how to check the status of a ticket?

I also have the same issue, when I attempt to go into the personal vault offline through my laptop files or taskbars, I manage to verify, get to the steps stage and then it suddenly closes before I am greeted with an error code saying that they could not access my personal vault. When I tried to access it online however it says instead that they could not lock the vault instead. I tried everything to fix it, from resetting my OneDrive, to signing out, to unlinking, to reinstalling, to restarting the laptop so on so forth. Would be grateful to get any help, thanks.

Agreed, this is totally unacceptable!

...I have submitted it on the feedback platform here https://feedbackportal.microsoft.com/feedback/idea/7b9c38eb-d559-ef11-b4ad-000d3a0e6a3a Hopefull it get picked up :( You must submit the report following this link (logged on your Microsoft Account): https://go.microsoft.com/fwlink/p/?LinkId=528676 The information I got from their support was: " This is a known bug, and the engineering team is working to fix it. However, there is no estimated time for resolution yet " We need more people pushing them... Because this is a known bug, worth to ask for an extension of your Office 365 subscription, because we are paying and we cannot use some resources.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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124 answers

Anonymous

2024-08-29T13:01:12+00:00

You will receive the ticket by email.

The subject is something like: "bla bla bla bla DoNotEdit:12345678"

Therefore you can just answer the email asking for an update.
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Anonymous

2024-08-29T12:44:51+00:00

Question

I was issued a ticket some time ago but I'm not sure if it is still active. Do you know how to check the status of a ticket?
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Anonymous

2024-08-29T08:29:35+00:00

I also have the same issue, when I attempt to go into the personal vault offline through my laptop files or taskbars, I manage to verify, get to the steps stage and then it suddenly closes before I am greeted with an error code saying that they could not access my personal vault. When I tried to access it online however it says instead that they could not lock the vault instead. I tried everything to fix it, from resetting my OneDrive, to signing out, to unlinking, to reinstalling, to restarting the laptop so on so forth. Would be grateful to get any help, thanks.
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Anonymous

2024-08-28T16:22:05+00:00

Agreed, this is totally unacceptable!
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Anonymous

2024-08-28T16:00:13+00:00

...I have submitted it on the feedback platform here https://feedbackportal.microsoft.com/feedback/idea/7b9c38eb-d559-ef11-b4ad-000d3a0e6a3a Hopefull it get picked up :(

You must submit the report following this link (logged on your Microsoft Account): https://go.microsoft.com/fwlink/p/?LinkId=528676

The information I got from their support was: "This is a known bug, and the engineering team is working to fix it. However, there is no estimated time for resolution yet"

We need more people pushing them...

Because this is a known bug, worth to ask for an extension of your Office 365 subscription, because we are paying and we cannot use some resources.
Was this answer helpful?

0 comments No comments