Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-07-12T12:00:00+00:00

    This is pretty ridiculous Microsoft! This has been a known bug for over a month now, when is this finally going to get treated as a priority with a fix released????

    As i can see it, this seems to be mainly affecting subscription based OneDrive accounts which are paying customers of yours, not the free OneDrive.

    It's going to be a massive pain for everyone if they have to move to a different platform but i can image you'll start losing a lot of customers over this if this drags on for much longer!!!!

    I'm stunned it's taken so much time just to acknowledge this issue with no ETA????

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  2. Anonymous
    2024-07-10T11:09:43+00:00

    Great thank you. Looks like we may explore this option in that case.

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  3. Anonymous
    2024-07-10T07:58:32+00:00

    Yes. It appears as a folder on your desktop just like OneDrive. It also has mobile apps etc.

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  4. Anonymous
    2024-07-09T06:21:26+00:00

    Not a solution; but after chatting with Office 365 Support for about 45-minutes, they said to reach out to the OneDrive team via this link: Email OneDrive Support

    The rep also acknowledged that Community is a different team and they don't always communicate issues to the support teams. ...so might be best to just reach out directly and see if this gets any attention. I did receive a case number via an email confirmation soon after submitting the form.

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