Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-04-29T18:44:04+00:00

    hi,

    so this has now been on ongoing problem for apparently a year or more. several months ago I had the issue with one set of folders. just today I have now had this issue with another set of folders. this is really very bad very confusing. has anyone seen this actually resolving automatically ?

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  2. Anonymous
    2025-04-29T18:12:28+00:00

    How did you contact technical support. ie A human to interact with
    When I have logged into Microsoft Technical Support in the past it has just taken me to the Support Forums like this one.
    I could get no one to look at or answer a problem that I had.
    I had the exact same problem recently where Microsoft declared my valid, paid up subscription to be cancelled / Expired.
    After I managed to get the account back it said that one drive only had 5Gb data space.
    After a while and several login attempts later, it showed 1 Tb of space available.
    It seems like a delay in syncronising the subscription and One drive servers.
    I support a number of customers using Microsoft that have the same issues with their Microsoft accounts and so its not just me.
    Microsoft truly gives me grey hairs.

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  3. Anonymous
    2025-04-29T13:20:05+00:00

    The response from Microsoft is WAIT AND DO NOTHING. With the average rate of 1 file/sec to process and I have apparently over ~1M files to process this is going to take ages. More or less leaving my laptop running and connected to the internet for 14 days (24/7) in a row. Microsoft you must be kidding that this is the solutions. WAIT ENDLESSLY.

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