Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-04-04T09:22:02+00:00

    what does "Migrated" mean... you have, you haven't... i'm lost... there were no changes on either account and yet the folders are still showing as links, not folders :( I'm no tech guru, but this is typical of microsoft to make changes without explanation. :(

    Hello Terry - In my post I was referring to the "backend migration" as explained in Hans_Brender's pinned answer on this thread. So, this is the change that Microsoft has been making to the software that operates our accounts on their servers. Posts elsewhere in the thread explain how you can tell, from slight changes in the appearance of the online web view of OneDrive for your account, if this change has been made for you - see page 131 of the thread in particular.

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  2. Anonymous
    2025-04-04T09:19:33+00:00

    When will this be fixed. Using Microsoft for a long time and this, even by their poor support standards, is incredibly bad. Months have gone by. People are struggling and Microsoft do and say nothing.

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  3. Anonymous
    2025-04-04T08:55:17+00:00

    Many thanks, Hans, for clarifying this very unfortunate issue.

    I have two machines on my own account, with a M365 family subscription, and access to a third machine on another account enrolled as "family" on that subscription. There are folders shared between these accounts, in both directions. I also have folders shared with me from another account (to which I don't have direct access).

    About 9 months ago the shares from the "unrelated" account became .url's when (as it now seems) that account was migrated. About 2 months ago the "family" shares went the same way, when apparently the "family" account migrated. About 2 weeks ago my own account finally also migrated, and the OneDrive client on both affected machines "processed" some 200,000 "changes" over about a day (which proved quite disruptive, even though no actual data was transferred, as file synchronisation was interrupted). All relevant accounts have therefore now been migrated.

    After a further couple of days, the shares from the "unrelated" account did indeed revert to a folder in File Explorer, albeit with a name appended with the name of one of the affected computers, and all files were re-downloaded correctly. All the "family" shares, however, remain as links - in one case there are two links, one with the original name, the other appended with a computer name (both link to the correct folder online, with the original name).

    So, two weeks on from the migration, I wonder if continuing to wait is still appropriate, or whether it is time to try removing and re-creating the links online?

    And the correct answer was... continue to wait. Another 4 days on (so nearly 3 weeks from the final account migration) and the second set of links has at last reverted to folders, with no intervention from me. So over 9 months, but all now back working, leaving just one folder needing renaming to remove the appended computer name.

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  4. Anonymous
    2025-04-04T08:09:13+00:00

    Hi All,

    Just discovered another way to detect if your account has been migrated to v2

    I have just noticed that all of my folders have lost their cover images.

    If you navigate to a folder, select an image and you will see that there is no longer an option to "Add as cover"

    The order of the buttons has changed, but that may be down to the V1 screenshot being obtained from a YouTube video from one year ago.

    V1

    V2

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