Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-13T12:32:11+00:00

    Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

    This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature.

    Hi Hans,

    Thank you for coming forward when OneDrive people are forbidden/not willing (must be one of the two, not sure which is worse) to come here and communicate the issue directly.

    Managing expectations can help with half the impact, but in this case even the support people were completely in the dark for quite a few months. I mean I do get that this forum is essentially users helping users... but come on. Over 1000 replies, over 1000 people clicking "I have the same problem", over 8 months... All we're asking is a short article on an OneDrive blog.

    It's really strange when the way you find out what's happening is not via official communication channel, but by running a utility script and finding that the backend API now has SharePoint favicon, SharePoint features and SharePoint error messages.

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  2. Anonymous
    2025-03-13T11:43:46+00:00

    I can confirm your post. If you define by the access menu, then my daughter and wife belong to one user group, and I belong to another. Shared folders between my wife and daughter function normally in the explorer, but I see them only as shortcuts. And my wife and daughter see my shared folders only as shortcuts. Thus, we can state the fact that the problem is between different platforms where the users are located. The main question is - how to bring your users to a single platform?!

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  3. Anonymous
    2025-03-13T09:15:29+00:00

    May I ask what other service did you switch to? I've been looking for alternatives but I didn't find any other that was even close in terms of price / storage offered. Self hosting is a no go for me, I want convenience, not another home project.

    I guess Microsoft knows that and that's why we are not taken seriously.

    It depends on how many users and how much data you have.

    We only needed 1TB but have 12 users, so we went for Ionos hosted NextCloud.

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  4. Anonymous
    2025-03-13T08:19:19+00:00

    Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

    ***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
    The best thing is: WAIT and do nothing

    Thanks for taking the time to comment here Hans.

    Aplogies that I endend up posting twice in your blog, Isimply was not certain my first post had been sent (for moderation).

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