Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-10T17:38:56+00:00

    Hello Tahir

    Thanks for your reply and confirming the issue.

    Honestly, it is difficult to accept that the answer is «Microsoft is working on it, but no commitment until when it is solved» knowing the issue is open since mid last year. I pay the familly office, we cannot leave the o365 because there is no real alternative.

    This is very frustrating! and concerning!

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  2. Anonymous
    2025-03-10T17:00:16+00:00

    I logged into my Windows 11 PC this morning and all the folders shared with me are now links!! If I am not connected to the internet I will not have access to my files. What's going on? Maybe I have to look for a better option??

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  3. Anonymous
    2025-03-10T16:17:07+00:00

    They're probably reading this topic and laughing at us. Then, one of their employees might come around and post something entirely unrelated with unsolicited advice that does not help at all just to say they provided customer service.

    Why can't they come here and tell us that they're aware of this specific problem, give us at least some idea of why this is happening and give us an estimated date/time to have the issue solved or tell us how we can have all our accounts on the same side of the border, once and for all?

    They could give us a special method to request to be migrated so we could be put on a priority queue to be moved to the "new server", that way having all our accounts on the same side?

    I don't think a large percentage of their users is affected. If they could just migrate people who log on their onedrive via web and, maybe, open "advanced settings" and click on a button to "migrate to new server if you are having problems with shared folders"...

    That would put us on a priority list with the accounts that make that request. We could share the same procedure with friends and family members that share content with us (or the other way around) and we'd be all happy customers with your service working again, as intended.

    It would be great if there was some way for us to bump up the priority of the migration of our account.

    I used "Help" -> "Contact support" to request my account be migrated, but this seems to have fallen on deaf ears.

    I suspect that Microsoft will be sceduling the migrations based on some sort of order such as

    • Storage Used (smallest first)
    • Age of account (newest first)

    NB: This is just my educated guess (as a software developer)

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  4. Anonymous
    2025-03-10T16:04:43+00:00

    They're probably reading this topic and laughing at us. Then, one of their employees might come around and post something entirely unrelated with unsolicited advice that does not help at all just to say they provided customer service.

    Why can't they come here and tell us that they're aware of this specific problem, give us at least some idea of why this is happening and give us an estimated date/time to have the issue solved or tell us how we can have all our accounts on the same side of the border, once and for all?

    They could give us a special method to request to be migrated so we could be put on a priority queue to be moved to the "new server", that way having all our accounts on the same side?

    I don't think a large percentage of their users is affected. If they could just migrate people who log on their onedrive via web and, maybe, open "advanced settings" and click on a button to "migrate to new server if you are having problems with shared folders"...

    That would put us on a priority list with the accounts that make that request. We could share the same procedure with friends and family members that share content with us (or the other way around) and we'd be all happy customers with your service working again, as intended.

    Was this answer helpful?

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