Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-10T07:29:55+00:00

    Sorry, but this is not a good test to check version. My accounts have both Create+Upload button but one of them has "Search" and the other one "Restore" options under Menu / Options

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  2. Anonymous
    2025-03-10T06:02:12+00:00

    This just happened to me today. OneDrive had been broken for a couple of weeks, and we had the problem of accounts on different servers identified by others. On OneDrive online I had Search as the last option, my wife didn't and the shares became internet links. We created the network share link on file manager to at least see the files but that stopped working for my wife last night and instead she got a "User migrated" message. I have now removed the shortcuts from My Files and when I reinstated them OneDrive is back to working as it used to. The folders shared with me have a new folder logo. My online OneDrive no longer has the Search option so it looks like we are both now on the latest server software.

    I did raise 2 tickets on OneDrive help, the responses were just what others have received and totally useless but I wonder if that put me in to a queue to get migrated.

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  3. Anonymous
    2025-03-10T06:01:53+00:00

    If you are not going for the convenience of autosave feature of Word and Excel, etc , I'd move it.

    I moved the whole family off OneDrive to iCloud Drive only to realised now autosave is disabled.

    So I'm testing a sync between iCloud drive and OneDrive: work with documents in OneDrive but use iCloud to share.

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  4. Anonymous
    2025-03-10T05:58:28+00:00

    Use mountain duck as temp solution

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