Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-08T03:09:37+00:00

    Wow! I am very pleased with their response, if they are not lying, of course.

    How long does it take for a multi billion dollar company to fix a relevant bug like this that's very close to the core of their business, since everybody knows we pay for their subscription because of the cloud services, otherwise Office 1997 would solve our word processing needs. 😏

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  2. Anonymous
    2025-03-08T02:29:43+00:00

    After lodging a support request, I got the response below from Microsoft one and a half weeks later:

    Thank you for contacting OneDrive support. We hope you are doing well!

    We understand that you have been waiting patiently for a response from us, and we appreciate your patience. We regret to inform you that we are currently experiencing high volume due to unavoidable circumstances.

    We understand the importance of being able to access shared folders directly through File explorer. We share your frustration regarding the challenges you have faced due to this problem.

    We have reported the same issue to our engineering team, and they are aware of this issue wherein shared folders when added to ‘My Files’ becomes an .url internet shortcut. Though, we cannot promise an ETA (expected Time of Arrival) for a fix at this time, but the engineering is working to get the fix rolled out as quickly as possible.

    The .url internet shortcuts will automatically convert back to a folder when the issue is resolved. You can verify the same information on our official website as well. Here is the link: Add and sync shared folders to OneDrive for home - Microsoft Support

    In the interim, we suggest you to please use OneDrive web account (https://onedrive.live.com) > Shared tab > Shared with me to work on shared files and folders. This should allow you to bypass the issue until a permanent fix is implemented.

    We understand that this is not an ideal solution and appreciate your understanding and cooperation. Rest assured; our team is committed to delivering a permanent fix as swiftly as possible.

    We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

    Should you have any further questions or require additional assistance, please feel free to generate a new ticket via this link:  https://onedrive.live.com/?action=feedback

    Warm wishes! Stay safe and take care.

    Thank you,

    Shahin A.

    OneDrive Team

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  3. Anonymous
    2025-03-08T01:46:50+00:00

    I have the same issue, has anyone seen a solution yet from Microsoft?

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  4. Anonymous
    2025-03-07T22:20:31+00:00

    Wow! Just saw there's at least 3 interfaces, if you compare that top left button!!

    My main account is alone on "Create or upload" and can't see anybody else.

    One account has "+Add New" and it can see shares from the accounts below

    3 accounts have "New & Upload", 2 of them are old accounts, like the other 2 above. 1 is new, created after this mess started.

    All 4 accounts had shares or between themselves or to or from third parties. They also were covered by my family subscription, on top of two other accounts from family members.

    Is "Create or upload" related to an account having (or not) AI services included?

    I wonder what happens when our subscriptions are "downgrade" to "Family Minus". It's possible we're moved between servers again, breaking shares once more.

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