Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-03T09:08:20+00:00

    Most likely, there will be no solution. This was done specifically to reduce traffic between the cloud and users. Imagine how many files are synchronized and sent in both directions. If the number of users does not decrease significantly, and for the company the transmission traffic drops by at least half, then everything will be left as is.

    Then why are Microsoft saying it will be resolved?

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  2. Anonymous
    2025-03-03T08:58:57+00:00

    Most likely, there will be no solution. This was done specifically to reduce traffic between the cloud and users. Imagine how many files are synchronized and sent in both directions. If the number of users does not decrease significantly, and for the company the transmission traffic drops by at least half, then everything will be left as is.

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  3. Anonymous
    2025-03-03T08:35:43+00:00

    I have had a reply from Microsoft OneDrive Support

    The subject of the email was "2025Feb26 Web odsp-web-prod_2025-02-14.011 en-GB"

    "Hello Mike,

    Thank you for contacting OneDrive support. Hope this email finds you well!

    We received your concern, and we will extend our best help to address your issue.

    As per description, we understand that you are facing issue with shared folders showing as shortcut link in OneDrive local folder. We apologize for the inconvenience this may have caused. I would like to inform you that this is an ongoing issue and is reported to our engineering team.

    We completely understand that this issue might be impacting your work. As a workaround for now, you can access the shared folder via OneDrive web to continue your workflow. The .url internet shortcuts will automatically convert back to a folder when the issue is resolved. The same has been updated in our article: Add and sync shared folders to OneDrive for home - Microsoft Support

    Our engineering team is working diligently to resolve this issue. I assure you that we are giving it our utmost priority. Currently we do not have an ETA on this issue. Your patience and cooperation are highly appreciated during this time. Please know that we are committed to resolving this issue as quickly as possible.

    Please confirm, if you have any other questions or queries regarding OneDrive case ID "#********" so, that we can assist you accordingly.
    Thank you,

    Sayantan D
    Customer Service and Support | OneDrive
    Working Hours: 04.00 - 13.00 (Pacific Daylight Time)"

    I did not say anything about the version number in my support case (raised on Feb 26)

    The subject looks very significant to me as it indicates the version of the server side component of OneDrive which is failing.

    It corresponds with that reported by others here.

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  4. Anonymous
    2025-03-03T08:05:05+00:00

    Come on Microsoft don't ignore us, let us know if your going to fix this and what's the eta?

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