Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

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Anonymous

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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3,079 additional answers

Anonymous

2025-02-26T17:32:54+00:00

I filed a support ticket with OneDrive and got this response (which I think others have also posted about here).

Currently this issue is occurring globally shared folder on PC/Mac redirecting on web this has been identified as a known issue. Our Engineering team has acknowledged it, and a bug report has been filed. We are diligently working to resolve the issue and minimize its impact on our global user base. It has been added to our development pipeline and is expected to be addressed in an upcoming product update.

At this point I'm taking MS at their word that this is a bug that will be fixed. I don't think there's a mystery here anymore. While it is astonishing that a bug this bad for such a visible feature was allowed to make it to production, they do seem to be aware that it's an issue and intend to fix it. Hopefully soon.

I would suggest everyone here file a support ticket. Perhaps more feedback it could help put more urgency on deploying a fix.

While in OneDrive in the browser, click the little feedback icon in the upper right and select "Report a problem"
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Anonymous

2025-02-26T17:32:31+00:00

Just checked that Microsoft updated the "Add and sync shared folders to OneDrive for home" (https://support.microsoft.com/en-us/office/add-and-sync-shared-folders-to-onedrive-for-home-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504) with the issue "OneDrive shared folders shortcuts showing up as Internet Shortcuts" at 07/2024 - previous to that, there was no mention to the issue!!

https://web.archive.org/web/20240801000000*/https://support.microsoft.com/en-us/office/add-and-sync-shared-folders-to-onedrive-for-home-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504

We are waiting since 06/2024 to a fix - unacceptable 🙁
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Anonymous

2025-02-26T17:31:06+00:00

The issue reappears with version 25.015.0126.0002.

@microsoft, please fix.
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