Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Hi Vaughan,

I have been in IT for 40 years, most of that with very large hardware vendors and if we did this to any customer, we would certainly be out of business, our whole industry would be out of business! We sell our products with 5 x 9's support (99.999% planned up time) and often have significant financial penalties if we miss the uptime agreement. MS would be one of our customers, if our equipment caused an outage for a few days, we would get kicked out of the data centre for good. So if MS expect this high-level of support/service from their vendors, why are they not giving this level of support to their customers (us)?

I have always worked in customer service/support, my previous company used to say, we all have issues, unplanned outages, but how you manage that with your customers i.e. excellent communication, setting reasonable return to service expectations and beating them, is what sets us apart from any other hardware vendor.

So they failed on design and planning, even now they continue to fail on recovery. So can they close the gap on customer service? NO, there is no ETA for return to service, no progress communication and no apology for the worst customer service/support ever.

We are all guilty in allowing this monopoly to exist and to control our lives, because if there was an easy alternative vendor, I would have been gone weeks ago for this one issue and perhaps most people here too.

I have logged 3 separate tickets for issues including this one, they have sent me emails, I have replied (******@microsoftsupport.com and ******@microsoftsupport.com) and have not had a response. The first email I replied to, a put a read receipt on, and I got this a month later:

Your message

   To: Microsoft Support
   Sent: Tuesday, 4 March 2025 2:02:04 pm (UTC-05:00) Eastern Time (US & Canada)

 was deleted without being read on Saturday, 5 April 2025 5:37:11 am (UTC-05:00) Eastern Time (US & Canada).

Maybe they don't have a customer service department any more or they are too busy to action/fix anything, because they are too busy reading all the complaints from users?

Hi Trefor,

Couldn't agree more with your comment...poor planning, poor design!

I did find a post from a coupe days ago from AfzalBallim on page 261 of this thread and after following the steps, it turns out that the folder that is now appearing as a link was clearly migrated over to V2 and my other 2 are still V1. From someone who used to work in IT in the health sector, if we told a client that a HUGE part of their functionality was "migrating" over to a newer version IN THE F*CKING BACKGROUND i.e. NOTHING different in the UI and it would make things harder for them and we don't know when we are going to do it or how long it will take AND while things happen (we don't know when), we are going to hit your network with a massive load to "migrate" everything over - we would be out of business - how does MS get away with this sh*t?????

UNF*CKINGACCEPTABLE!!!!!

As of 2 days ago, I now have this problem – oddly, this is only occurring with 1 of the 2 folders that have been shared with me. It had been working fine for years, then 2 days ago, 1 folder appears as a link and deletes any of the files stored in that folder. As I am the owner fo all 3 OneDrive accounts, I had not changed anything settings-wise or even gone into the folders "sharing with" sections for there to be a change.

I am about to walk away from MS to be honest!!! Just witin the last 18 months or so, we have had to contend with the following:

• The upcoming forced termination of one of my fairly new PC’s that “doesn’t meet the criteria” to upgrade to Windows 11
• The way MS has been cramming CoPilot down our throats like MS is a face hugger and we’re Ripley in cryonic stasis on the Sulaco! With the immovable and frustratingly annoying prompts towards AI and the MS Word “Select the icon or press Alt + I to draft with CoPilot”.
• The ever-looming threat of deactivating Outlook Classic for a program with MUCH less functionality and riddled with bugs.

Seriously MS – sort ya sh*t out and get your act together, but I digress.

Going back to the issue at hand, 1 of 2 folders that have been shared with me, now appear as links in Explorer – why would this be? How long until a fix is pushed out?

One way to check if your account is on version 1 or 2, as mentioned here in several replies, is the presence or absence of the search option.

In summary: there is an incompatibility between accounts in V1 and V2, from what I understand so far and could also confirm through my own experience.

I apologize for posting a screenshot of my OneDrive in Portuguese.