Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-10T15:33:36+00:00

    What is the official statement by Microsoft on:

    1. is Microsoft intending to solve this bug?
    2. by when is this bug solved and working the same way as before (and same way working as in the business version)?

    I am surprised about Microsoft to be not communicate anything in regards to a solution.

    Below is the response I received on 7 Mar 2025. Please keep in mind that I've had this issue since Jul 2024.

    Hello There,

    Thank you for contacting OneDrive consumer support. We hope you are doing good!

    We understand the importance of being able to access shared folders directly from your desktop where a url link is generated instead, leading you to OneDrive Online.

    We would let you know that we are aware of this and please rest assured that our engineering team is working on a fix. However, at this time, we do not have an estimated timeframe for when the fix will be implemented. Hope it should be fixed in upcoming updates on OneDrive. So, we request you to please keep your OneDrive and OS versions are updated to the latest. The .url internet shortcuts will automatically convert back to a folder when the issue is resolved.

    Workaround: You can still access the shared folder content, but it will be via OneDrive.com as of now.

    We appreciate your patience and understanding as we work towards resolving this matter. We are now archiving this case. If you still require assistance or have any further questions, please feel free to open a new case using this link-https://onedrive.live.com/?action=feedback. We are always here to help and support you.

    Note- Your feedback is important to us. After this interaction you will receive a separate closure email with an opportunity to tell us about your experience.

    We hope you have a great day ahead!

    Regards,

    Tahir H

    OneDrive Team.

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  2. Anonymous
    2025-03-10T15:09:18+00:00

    Does it matter? People are paying for something that doesn't work properly.

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  3. Anonymous
    2025-03-10T14:53:00+00:00

    What is the official statement by Microsoft on:

    1. is Microsoft intending to solve this bug?
    2. by when is this bug solved and working the same way as before (and same way working as in the business version)?

    I am surprised about Microsoft to be not communicate anything in regards to a solution.

    Was this answer helpful?

    1 person found this answer helpful.
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  4. Anonymous
    2025-03-10T14:25:31+00:00

    We haven't seen this problem with OneDrive for business (yet).

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