Onedrive's downloading speed is tremendously slow

This response is BS. I am on a 5 GB fiber connection that has verified to test data rates at 5 GB on a FLUKE METER. I first suspected the ISP because that is who companies like Microsoft ALWAYS BLAME and network speeds, so I filed a complaint with the FCC due to not getting the internet speeds I was paying for... this is what led to an investigation and since I'm an expert in Networking to rule out ANY NETWORK ISSUES. My internal LAN is LIGHTENING FAST and speeds on my ISP side is also providing at 5 GB into my home as provided by FLUKE METERS. I have equipment that is ALL BRAND NEW with 802.11 ax standard that has speed capabilities to 10 Gbps. I have been trying to download ALL OF MY DATA from Microsoft for the past week, and IT'S BEEN OUTRAGEOUS. I happen to know in the past when I taught in many academies even Windows Server classes when we first went to O365 for our students that speeds were horrible. At one point, Microsoft got involved and they had to open the pipe on the backend due to the large amount of data we were trying to download for our students. We became aware that Microsoft THROTTLES the download speeds on their and they were willing to open the pipe for us to get the initial extremely LARGE downloads into our environment. Stop putting this on the ISP's, individuals' networks or devices. I have wasted an ENTIRE WEEK dealing with my files that STILL ARE NOT DOWNLOADED-- Just under 1 terabyte is what I'm trying to download so I don't have to upgrade to the $49.99 package. Obviously, Microsoft doesn't want to make this easy for ANYONE because they want to force people to pay for more storage.

I have same experience. I have highest possible speed and most premium internet at home which is 2GB/Sec !!!! and Speed which only OneDrive is taking to download files is 1Mb/Sec !!! This is surely to avoid download/upload from laptop as how come other cloud providers don't have issue. Also all other things are normal. I have latest laptop brand new with NOTHING ELSE installed other than OneDrive !!!

This is 100% Microsoft issue to fix.

I have reported and proved to Microsoft team and one good customer support took all logs and hoping will fix OneDrive Product soon.

Meantime I am forced to move to Google Drive (like I moved from Microsoft Phone / Browser / Photo and all products which are no more considered even working to working Google Photos / Browser / Phone / Drive / Email and almost everything. One upon Microsoft Boy is now forced to move out of OneDrive as Microsoft is not fixing bug and asking non-relavent questions to confuse community.

Take this as challenge and just fix OneDrive and provide solution.

I found a solution.

There's a web browser developed by Vietnam call Coccoc. It has its own download manager integrated, and can capture OneDrive download link.

Tips: Don't download many files as a zip file. Get your file 1 by 1, and not more than 3 at the same time

Hi David, this is Bryll

 

Thank you for writing us here in Microsoft Community.

Please consider in checking on this link for limitations of OneDrive related to downloading of files: Download files and folders from OneDrive

 

To identify the source of the issue, a few questions we need to ask:

1. Is the problem the same when connecting to a different internet network like a mobile data internet?
2. Do you experience the same 1 MB/s download speed on other platforms or websites, or is it only on OneDrive?
3. Are you facing issues with download all files or just specific ones?
4. What is the size and file type you are trying to download?
5. How do you download files in OneDrive, is it via OneDrive.com on the web or OneDrive desktop client?
6. What is the username domain of your OneDrive account? Is it @Gmail @Outlook or work/school domain of the company?
7. Are you using a personal OneDrive or a work/school SharePoint?

There are several potential reasons why your upload speed might be faster than your download speed:

1. Asynchronous connection:

• Most internet plans are asymmetrical, meaning they offer a higher download speed and lower upload speed. This is because typical internet usage involves more downloading then uploading.

2. Network congestion:

• During peak hours, your neighborhood or ISP network might be congested, causing the download speeds to slow down while upload speeds remain unaffected. This is similar to a traffic jam on highway, where it is easier to send data out than receive it.

3. Bandwidth throttling:

• Some ISP's might throttle download speeds during specific activities. This can also lead to a disparity between upload and download speeds.

4. Background applications:

• Certain applications running in the background might be using up more download bandwidth than you realize, leading to slower download speeds.

While we wait for your answers to our questions, try these strategies in a sequential manner:

1. Try using a different internet environment or connection. If your mobile phone's internet data is strong and stable, try to check its download speed for OneDrive and other platforms or website.
2. Make sure your antivirus software, VPN or firewall is not blocking or slowing down OneDrive.
3. Try using a different browser or an incognito window to access OneDrive and download the folder. You can also download the folder in smaller batches instead of as a single zip file.
4. Check your OneDrive settings and make sure the download rate is not limited. You can find this option in the Network tab of the OneDrive settings.

 

Should problem remain, we will recommend other strategies once we receive your response to our questions. If possible, please share some screenshots or video of the problem.

 

Yours truly,

Bryll

Community Moderator

For me its too slow even with different ISPs , I have internet connection with more than 100MB but from OneDrive only will never exceed 3MB or less .

Hi David, this is Bryll

Thank you for writing us here in Microsoft Community.

Please consider in checking on this link for limitations of OneDrive related to downloading of files: Download files and folders from OneDrive

To identify the source of the issue, a few questions we need to ask:

1. Is the problem the same when connecting to a different internet network like a mobile data internet?
2. Do you experience the same 1 MB/s download speed on other platforms or websites, or is it only on OneDrive?
3. Are you facing issues with download all files or just specific ones?
4. What is the size and file type you are trying to download?
5. How do you download files in OneDrive, is it via OneDrive.com on the web or OneDrive desktop client?
6. What is the username domain of your OneDrive account? Is it @Gmail @Outlook or work/school domain of the company?
7. Are you using a personal OneDrive or a work/school SharePoint?

There are several potential reasons why your upload speed might be faster than your download speed:

1. Asynchronous connection:

• Most internet plans are asymmetrical, meaning they offer a higher download speed and lower upload speed. This is because typical internet usage involves more downloading then uploading.

2. Network congestion:

• During peak hours, your neighborhood or ISP network might be congested, causing the download speeds to slow down while upload speeds remain unaffected. This is similar to a traffic jam on highway, where it is easier to send data out than receive it.

3. Bandwidth throttling:

• Some ISP's might throttle download speeds during specific activities. This can also lead to a disparity between upload and download speeds.

4. Background applications:

• Certain applications running in the background might be using up more download bandwidth than you realize, leading to slower download speeds.

While we wait for your answers to our questions, try these strategies in a sequential manner:

1. Try using a different internet environment or connection. If your mobile phone's internet data is strong and stable, try to check its download speed for OneDrive and other platforms or website.
2. Make sure your antivirus software, VPN or firewall is not blocking or slowing down OneDrive.
3. Try using a different browser or an incognito window to access OneDrive and download the folder. You can also download the folder in smaller batches instead of as a single zip file.
4. Check your OneDrive settings and make sure the download rate is not limited. You can find this option in the Network tab of the OneDrive settings.

Should problem remain, we will recommend other strategies once we receive your response to our questions. If possible, please share some screenshots or video of the problem.

Yours truly,

Bryll

Community Moderator