This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been double billed on my VISA account for Microsoft 365 over the several months. When I go into the system, my account shows only one device being covered which is correct.
I would like to be credited for the over charges.
Hi,
You can take the following actions to fix the multiple billing issue and ask for a credit for the duplicate charge:
Examine your statement of charges: First, make sure that Microsoft really sent you two bills. In order to confirm that the same service was charged twice, review your billing statements from both March 8 and the current charge date.
Speak with Microsoft Support here: Report the duplicate billing issue to Microsoft's customer assistance as soon as you can. Usually, their website or the dashboard of your Microsoft account have contact details. Give a detailed explanation of the circumstances, including the dates and amounts of the charges as well as any pertinent account information.
Request a Refund: After getting in touch with Microsoft support, ask to have the $106.49 duplicate charge reversed. Give a clear explanation of how you were already charged for the same service on March 8 and attach any supporting paperwork or evidence you may have.
Follow Up: To make sure your refund request is being handled, get in touch with Microsoft support again if needed after making it. For your records, keep a record of any correspondence or reference numbers you get throughout the return procedure.
Keep an eye on your account: Make sure the refund is handled and applied to your account by keeping a watch on your Capital One card statement. It could take a few business days for refunds to show up, so be cautious yet patient.
You should be able to fix the double billing issue and get a credit for the duplicate charge on your Capital One card by following these instructions and getting in touch with Microsoft's customer support immediately.
I hope this helps. Please let me know if you need further help. Best Regards, Saurabh
Hello
Thank you for your help.
Eric Gordon
508- 954-0494
I contacted my credit card company and they are resolving since I could not.
I stopped my automatic billing with Microsoft. I will just have to pay when my subscription renews.
I was billed Feb and Mar for the same amount and it is supposed to be only once per year. Looking for credit.