This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Dr. Rasid,
Same **** for me with MSFT. Look at the boards, they're full of MSFT caused problems. I'm thinking of starting a class action suit against them. Let me know if you're interested.
Hi Novel,
As you appear to be living in England you can send a 'Letter Before Claim' to the Microsoft Legal Department explaining the problem you have and stating that if the £290 is not returned within 14 days you will have no option but to issue a claim for £290 plus costs and interest. Reading - Microsoft UK Put Legal Department at the top of the address or there is a telephone number you could use this.
You can do a money claim online it is very simple: Make a court claim for money: What a court claim is - GOV.UK (www.gov.uk)
I signed up for one month on Teams but now seem to get a recurring charge on a monthly basis. Their telephone numbers just give recorded messages saying everything can be done on line which is a lie.
The e mail invoice has an address in Ireland so I have sent a letter to the asking to cancel. I wonder if there is human in Ireland that can read.
Meanwhile I have instructed my bank to refuse the direct debits as fraudulent. If you cannot talk to the provider what else can you do?
It turns out Microsoft has gone to complete **** on every level. Azure is unusable unless you are just looking for new error messages. You are going to have to have your bank or credit card company reverse those charges. I am migrating to Google or Amazon and I cannot use Microsoft anymore. Their products simply do not work the way they are advertised to and tech support is nonexistent. Their idea of tech support is this forum.
Here is tech support:
We all need to stop using these products. They do work properly, the employees and management are lazy bums with horrible work ethics so it is not going to improve. I have watched get worse and worse over time.
I want a refund I did not approve purchase and there was no notification sent to me.
I have attached a copy of the non approved purchase. Because this was taken without notice and approval I cannot buy food. This is not good to make people go hungry I wish to lay an official complaint.