How can I reset the password to my child's account?

Over two years later and NO REAL SOLUTION TO THIS PROBLEM!

I tried the password reset process and they asked me to provide a bunch of information I didn't really have. My kid doesn't send emails! He's not even 10 years old! I just made the stupid email account because that's the only way I could redeem a stupid minecoin card. Microsoft made my kid cry because he's had the card for over two weeks and I still don't have access to his account to be able to enter the code!

How freaking hard would it have been to provide a password reset option for Family Group managers or at least asking for the parent to sign-in to allow the reset to go through? And to top it all off Microsoft makes it as hard as any other billion-dollar company to find any kind of support number or email to resolve the issue!

Edit: Oh, I thought I was done complaining, but not even close! Despite the fact that my account and my child's account are in a Family Group, their knowledge article states that if I don't know pretty much all of the details about an account I made solely because I was forced to make one for a kids game then I'm SOL! That account is trash and can never be used by anyone unless I miraculously remember the password (which won't happen because I always make highly secure passwords)!

I think I lucked into a solution. I tried going on to family.microsoft.com.

I didn't have any options the first reply detailed.

Instead I ended up messing about and clicked on my son's 3 dots to change his profile picture. It came up with the password option and forgotten password. I have my email email set up as the recovery option so I received the security code. This allowed me to change my son's password.

I don't know if this works for everyone but it did for me

i have the same issue cant login and cant reset i don't know what to do cant buy games :(

I found a way to do it from a Windows 10 laptop.

I had already made a Windows user account and PIN for the laptop for my child, which is how I also created the Microsoft account.

After signing in to my child’s account on Windows on the laptop, I went to Settings > Accounts > My Info. There was a blue link that read something like “Add Security info to your account.” From there, I was able to add my email address as an alternative email address. Then, when attempting to log in and reset the password for my child’s account, I was able to verify my child’s identity by having a code sent to my email address. That worked, and we were able to reset the password.

Hope that helps.

When I set up my child's account I was able to set a 4 digit pin number for them, which is easier to remember than a password.