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My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.
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Noone from Microsoft read this forum. We can write more and more and it's all just for kicks... Shame for MS!!!
The sad part was that I've needed the mail address for school assignment and I've tried again...
I remembered I've had the same family stuff on Gmail and guess what I did not remembered the password there either... so I've used the reset password option on my kid's email address and it has worked.
So, it can be done with gmail, maybe Microsoft can gent some ides from them?
Got the solution after calling xbox live account and it was so obvious i made me feel dumb. Attempt to log into the website with the email address associated with the child's account and then click forgot password.
What pin? Been at this all night. :(
Did you ever resolve this? I'm stuck with a ruined xmas gift for 2 kids