How can I reset the password to my child's account?

Anonymous
2023-08-10T21:40:20+00:00

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

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  1. Anonymous
    2024-10-18T05:18:33+00:00

    I have the same issue as everyone else. I made an outlook account exclusively for my child to sign into his computer and I could manage his access. Apparently we entered his password in incorrectly upon account creation. Been using his PIN for weeks and suddenly it wants a password and mysteriously it won't accept what we set up as the password! Lame. Now I get to make another outlook account just for him to sign into his computer.

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  2. Anonymous
    2024-06-25T22:17:47+00:00

    Same problem here!

    Microsoft - all I want is to reset my child's password so they can login and use Minecraft!

    I do not have the extra layers of information because they simply don’t exist….He’s never sent an email, no Xbox devices (he uses kindle) and the entire point is I don’t remember the previous password!!!

    I do not want my son’s email address laying dormant and being susceptible to identity theft.

    He wants his existing gamertag and email address.

    Can you tell me:

    A) How to reset the password without the extra layers of information ‘required’ as they do not exist? Even if it takes 30 days!

    Boy am i regretting not writing it down! So stressful.

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  3. Anonymous
    2024-02-25T16:57:03+00:00

    I found a way to do it from a Windows 10 laptop.

    I had already made a Windows user account and PIN for the laptop for my child, which is how I also created the Microsoft account.

    Hope that helps.

    No, it doesn't. The people posting here do not have a PIN set.

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  4. Anonymous
    2024-01-16T15:19:54+00:00

    I ended up creating a new email account. Tried multiple times to reset password - even completed security questions about the exact Xbox that was last used, but that apparently was not enough info.

    So there’s now a redundant account out there which I assume Microsoft will one day delete.

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  5. Anonymous
    2024-01-26T23:16:40+00:00

    Got the same problem. The reset password link is completely useless. Tried to call the support, and an automatic message told me to go back to the help site. No hope of recovering my child's account. The only solution is to create a new one.

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