How can I reset the password to my child's account?

Anonymous
2023-08-10T21:40:20+00:00

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

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  1. Anonymous
    2025-05-17T22:50:51+00:00

    I can not believe this has been going on for years. How the **** has Microsoft not allowed parents to manage their kid accounts. THIS IS INSAINE!!! i should be able to rest my child's password at will. this is BS. Stop being little B*tches and stand up for parents.....

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  2. Anonymous
    2024-09-01T21:38:52+00:00

    Then your problem and isn't the same as the rest of us. That sequence of events just takes you to log in to the child account, so if you don't have/remember their password and need to reset it _and_ don't have access to the email (which you also can't change for a child account without logging in to it, you have to fill out the recovery form that they deny for literally everyone.

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  3. Anonymous
    2024-01-30T16:58:44+00:00

    Agreed with posters that it is completely broken.

    Exact same issue.

    I have the password written down for my son's email account, but it does not work. I select forgot password and it wants to send a password reset to that same email address. (That boggles the mind....)

    Then forced to fill out the form, then get the auto generated email the next day that it cannot be reset.

    Your Microsoft and you cannot see I created the account, and it is in my "family"?

    Like everyone else only choice is to create new account.

    Broken, useless, frustrating.

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  4. Anonymous
    2024-01-03T02:37:06+00:00

    I wouldn't be writing here if it was that easy. Yes I tried that..

    Now... Maybe they fixed the problem, and forgot password now works. I'll try again.

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  5. Anonymous
    2023-08-10T23:00:24+00:00

    Hello,

    I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum. I understand your concern as there issues with accessing the minor accounts.

    Could you please verify if you have provided the consent for the child accounts from the Safety app?

    1. Visit family.microsoft.com and sign in to your Microsoft account.
    2. Click on the three dots above your child's account and choose the option <Manage consent>
    3. You will be redirected to the * Manage Permissions * page where you can see all the children that are part of your account.
    4. Please verify if you have options to edit the child accounts information

    Could you please try this option provided in below forum?

    https://answers.microsoft.com/thread/b5baa52a-c7b4-48b3-9414-4a3a870f055f

    Log in your account on the device then go to Control Panel > User Accounts > Manage another accounts. Check if you can modify the password. If you still can't change the password, go to https://account.live.com/password/reset.

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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