How can I reset the password to my child's account?

Anonymous
2023-08-10T21:40:20+00:00

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

75 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-07-06T00:12:45+00:00

    What i ended up doing was re created my kids emails as close as I could get away with. Making sure this time to record the password safely in a password locker/manager, i set up two factor authentication and keypasses to my Android phone so I have 3 steps of safety and backup. While I had my kids accounts logged in I also made sure to have backup accounts set to my account and linked everything to family safety.

    I also raised a formal feedback complaint that this process needs to be looked at and changed for recovery of children accounts not that it'll actually be looked at.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-07-06T00:01:27+00:00

    This doesn't make sense. You said i logged into my childs account. THIS WHOLE THREAD is about how we can't get into our childs account! How can we change anything IN their account if we can even GET IN!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-06-26T13:16:35+00:00

    I just don't understand how there is no customer service or tech support at Microsoft. It makes no sense. Just these forums, that more often then not, really don't help. It truly is ludicrous.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-06-26T02:14:18+00:00

    It's possible this has been said, you'll forgive me for not going through 65 other comments.

    As insane as this is, I've found a workaround. Set up your child's account using a Gmail address which is connected to your own via Family Link. This way, even if everyone forgets everything, you can reset the Gmail account through Google's *gasp * allowing the parent to reset their kids' passwords. Then you can have Microsoft e-mail the password reset to Gmail.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-06-10T16:44:56+00:00

    So, the funny thing is that I listed 7 features I want at home for my children's accounts.... I have all of those features for my "children" at work. So, it's not like it can't be done.

    Was this answer helpful?

    0 comments