How can I reset the password to my child's account?

Anonymous
2023-08-10T21:40:20+00:00

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Anonymous
    2025-06-08T19:49:59+00:00

    I can not believe this has been going on for years. How the **** has Microsoft not allowed parents to manage their kid accounts. THIS IS INSAINE!!! i should be able to rest my child's password at will. this is BS. Stop being little B*tches and stand up for parents.....

    Because to big tech types, parents are an obstacle to be overcome.

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  2. Anonymous
    2025-06-08T19:47:24+00:00

    I have this problem as well. What is the solution? Microsoft needs to pin the solution to the top of this thread.

    None has been forthcoming. Another orphan email address. I ended up creating a different one for my son.

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  3. Anonymous
    2025-06-08T18:48:36+00:00

    I have this problem as well. What is the solution? Microsoft needs to pin the solution to the top of this thread.

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  4. Anonymous
    2025-04-07T15:24:57+00:00

    Same problem. My kids ca't access his Microsoft account on his PlayStation can can't unlink account as he doesn't know ow his Microsoft password!
    I am admin on my company 365 and can change a colleagues password in one click. But not for my own child.

    Why hasn't this been sorted yet Microsoft?

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  5. Anonymous
    2025-04-06T15:18:32+00:00

    This is absolutely devastating for the children who cannot play in their minecraft worlds after losing their password. Same exact issue as original poster, I have my son on my family account but cannot do anything to get him back into his account except make a new account. Please fix!

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