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Each time I press the READ ALOUD button, it gives me this error message:
"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."
But I am signed into my MS account.
It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.
Any ideas?
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys -
Looks like it's now been fixed (11:30am (UK) time).
Restart your computers.
Be sure to use File | Feedback to express your frustration directly to Microsoft. I have reported this situation to the Word product team, and they have indicated the problem is on their radar, but the more reports they get, the more urgency they will feel about a fix.
I have the same problem. The robotic voice, instead of the friendly voice, despite the fact I have signed in many times. It’s my tool of work, I’m inactive at the moment. Please help.
I am having the same issue.
The clear 'default' voice was working yesterday but now all I'm getting is this prompt and if I press okay am stuck with Hazel, Susan and George who are AWFUL to listen to!!
As noted from original poster, I am also signed in - I have signed out and signed back in TWICE
I have full internet connection and a Microsoft Office 365 subscription
I contacted Office Support who remotely accessed my computer, did very little then informed me Hazel, Susan and George are the only voices available!!!
As already mentioned, that isn't true as 'default female' was working yesterday!!
The "to choose what voice you hear" prompt didn't exist yesterday!
HELP PLEASE
I CANNOT proof any documents with Hazel and Susan! They drive me insane! Default female back please!!
UPDATE 7/14/2023: I had a Microsoft tech take over my PC and after working on this for an hour it is still unresolved. He said the developers are aware of this bug and should have it fixed in the coming hours. Below is a summary of the work he did,.
| xxxxxxx (Microsoft) |
|---|
| Saturday, July 15, 2023 12:43 AM GMT |
| Hello MICHAEL, <br> <br>Thanks for contacting Microsoft support today. <br> <br>Here is the re-cap of the issue today: <br> <br>You are having issues with your Microsoft Word read aloud feature<br><ol><li style="margin-left: 15px"><p data-prewrap="true">We repaired Microsoft Office 365</p></li><li style="margin-left: 15px"><p data-prewrap="true">We rolled update to the previous version</p></li><li style="margin-left: 15px"><p data-prewrap="true">We plead you bear with us at the moment while our developer teams are working on this to bring a better solution.</p></li><li style="margin-left: 15px"><p data-prewrap="true">We also promised to keep you posted with the right information on when the issue will be resolved as we look forward for immediate response from our developer team.</p></li><li style="margin-left: 15px"><p data-prewrap="true">The issue was closed as unresolved</p></li></ol><br>The Customer Support case ID is 1055359225, should you need to contact us again regarding this <br>issue, please provide this ID to the next agent. <br> <br>We value your business and hope to have you as our customer for years to come. <br> <br>Should you need further assistance with this issue, please feel free to contact Microsoft Support again through the links below as we would love to hear from you again; <br> <br>https://support.microsoft.com/enus/contactus/ <br>Global Customer Service phone numbers • https://support.microsoft.com/enus/help/4051701/globalcustomer-service-phone-numbers <br> <br>Thank you and we wish you a wonderful day. <br> <br>xxxxxxx <br> <br>Microsoft Support |