"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

Anonymous
2023-07-11T03:45:07+00:00

Each time I press the READ ALOUD button, it gives me this error message:

"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

But I am signed into my MS account.

It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.

Any ideas?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2023-07-17T10:31:00+00:00

Hi guys -

Looks like it's now been fixed (11:30am (UK) time).

Restart your computers.

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  1. Anonymous
    2023-07-11T20:26:23+00:00

    This might have something to do with a Windows Update that broke MS Word.

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  2. Anonymous
    2023-07-14T12:31:44+00:00

    I have contacted MS several times over the past few days. They are acting oblivious to the issue. We are PAYING customers, I don't get how they can ignore this? I explained to them that I suffer from Dyslexia, but this didn't seem to matter to them.

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  3. Anonymous
    2023-07-13T11:54:02+00:00

    On 11th I got support involved.

    Gave them remote access to my system. He didn't do anything I hadn't already tried (reboot/repair)

    He ended up telling me that robotic Susan, Hazel etc were the only options????

    I don't think he knew what he was doing

    Previously, when I've had this issue, support have fixed it with 'repair' function

    but this isn't working this time??

    Not going to lie guys, I'm really frustrated!

    I need read aloud for work & use it daily!

    Why aren't the easy to understand voices not available offline? and standard? Surely NO ONE ever wants the robotic voices?

    Considering the amount we pay for this I think it's deserved!

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  4. Anonymous
    2023-07-12T10:15:14+00:00

    Thanks. I just submitted feedback now. It's great to hear this is already on their radar. Let's hope they get loads of feedback to bump up the priority :)

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