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Hi,
I cannot access my Microsoft 365 account anymore.
I think my account has been hacked because when I try recovering the password, the email displayed is apparently from a Czech Republic domain (.cz). However, I have never had any .cz email.
I would like to please help me recover my Microsoft account access, so that I can get back to using it.
Thank you for your support.
Kind regards
Umberto
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been on your support 2 times. There has been no questions as to helping me recover my email account.....or re verify it.
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xoxonth wrote:
hotmail.com
Here's the article that might help you.
How to recover a hacked or compromised Microsoft account
Don
broadview daycare wrote:
I can access the email account but people who are doing
e transfers , the email doesnt appear in our email but they are
getting answer that e transfer is accepted
carol
See if forwarding has been setup.
Cog/gear icon > Settings > Forwarding.
Also, are these messages being sent to junk or Deleted?
Don
not really because i received an email to my phone from Hotmail/Microsoft team saying my email was hacked if and to replay to the massaged to alert this them is said to reach back so they can fix the problem - i did have access on my phone and laptop to view but not to send and receive email when i used other laptop is when it said that i couldn't access the acct and locate so i reached out to Microsoft team they emailed me back that they decided to close the acct without giving me an option to at least extract important files i could have at least gotten !
xoxonth wrote:
- the email acct was my main acct for over 13 years and was used all the time
1)yes it did say the acct doesn't exists
Then (second question) the hijacker created a new alias and deleted the original address, now a non-primary alias. There is no way for you to recover this account. Sorry.
Don