Unable to complete the verification check on my payment method

Anonymous
2023-10-02T14:30:28+00:00

Hello,

I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial:

Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.

If the problem doesn't go away, please submit a Service Request.

I tried calling the support but didn't get to speaking to anyone but pre-recordered auto-replies.

I have tried using a different card as my payment method, cleaning cookies, switching browsers and networks -- nothing worked. I can see there have been people with similar issues but unsure how they were solved. Could anyone please suggest an answer?

Thanks!

Kind wishes,

Kira

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

50 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-29T12:41:14+00:00

    Let me know if this works.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-29T12:40:25+00:00

    Sign into https://portal.office.com/ 

    Select the billing dropdown and select Billing account

    then select your Name under billing account

    Under your billing account details select Associated billing tenants

    after selecting Associated billing tenants select Add an associated billing tenant

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-08-28T16:09:15+00:00

    Been using this credit card for over two years and have been a customer for over six years. And I'm getting this error.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-07-20T11:55:45+00:00

    Same issue here

    Can someone from the Microsoft team respond?

    Thanks

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-05-30T20:44:04+00:00

    Same issue here! and I've tried Daniel Covey's "fix" - no luck there either! Opened a ticket with MS, was on a screen share call with them for 30 minutes... no luck there either.

    Come on Microsoft! If we let a problem like this go so long, we would not be in business any longer :(

    Was this answer helpful?

    0 comments