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Hello,
I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial:
Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.
If the problem doesn't go away, please submit a Service Request.
I tried calling the support but didn't get to speaking to anyone but pre-recordered auto-replies.
I have tried using a different card as my payment method, cleaning cookies, switching browsers and networks -- nothing worked. I can see there have been people with similar issues but unsure how they were solved. Could anyone please suggest an answer?
Thanks!
Kind wishes,
Kira
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I know this is completely "stupid" but...open several tickets, explain that you're going to expose the case online (e.g.: LinkedIn).
This is one of the most strange and crazy things I've ever seen from MSFT Support...
Same issue. 3 months into it and 4 support tickets with Microsoft and no resolution.
My only way to solve was to open like various support requests in reference to the original SR.
My last call before the issue was solved was a little bit rude and with threats that I would announce the problem and the way Microsoft treated the issue in LinkedIn.
Same here, legit card, legit name, they did a $1 transaction to verify the payment method, and yet I can't buy or start trial. Seriously Microsoft, you've gotta do better than this. Also, there seems to be no option to create a ticket.
In my particular case nothing worked.
From phone browser, other users, etc.
From Microsoft Support the only thing they said was that was a behavior that blocked my tenant from buying licenses.
Not even information about what the behavior was...