OneNote Sync Error (OneNote can't connect to the network. We'll try to sync your notes when the network is available. (Error code: 0xE000006B b6d09)

Anonymous
2023-01-13T20:54:31+00:00

Hello

Just recently, I have been getting this error on some on my OneNote notebooks and while I can force a sync, the process takes an exceedingly long time and does resolve itself only to reappear later in the day.

I have tried to copy sections into a new notebook only to have the problem reoccur.

OneNote can't connect to the network. We'll try to sync your notes when the network is available. (Error code: 0xE000006B b6d09)

I can open the notebook via the web app but the sections that do not synchronize show an error.

I am sure that the network is not the issue.

Microsoft 365 and Office | OneNote | For business | Windows

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  1. Anonymous
    2024-02-07T05:33:32+00:00

    Same issue here!

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  2. Anonymous
    2024-01-07T06:26:45+00:00

    Thanks I dont have AvP used, my system is on company enteprise using MSFT enterprise solutions

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  3. Anonymous
    2023-01-28T17:53:49+00:00

    Hi respected Brad Semenko,

    Thanks for your valuable feedback and I really appreciate your effort and your precious time doing. 

    And I appreciate your kind words.

    It seems that semi-annual version of OneNote having not sync issues. It means there is problem with OneNote latest update version. I believe it will fix in next update version of OneNote. However, if possible, as a temporary workaround could you please switch your Office 365 channel to semi-annual via ODT for a time being.

    Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

    Sincerely,

    Waqas Muhammad

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  4. Anonymous
    2023-01-27T17:20:34+00:00

    Hello

    I am still experiencing problems synchronizing my OneNote notebooks and I think the problem is related to the OneNote insider build that I am using.

    The problem is intermittent among my notebooks

    Microsoft® OneNote® for Microsoft 365 MSO (Version 2302 Build 16.0.16124.20000) 64-bit

    I also when into my company's office this week to see if the problem was related to my internet provider at home but I still had the sync issues when I was connected to my company's network. The one thing that I have found is that I have a corporate virtual machine which has a semi-annual version of OneNote and I am having not sync issues with this version

    Microsoft® OneNote® for Microsoft 365 MSO (Version 2208 Build 16.0.15601.20446) 64-bit 

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  5. Anonymous
    2023-01-14T00:05:59+00:00

    Dear respected Brad Semenko,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    I’m sorry you’re having a problem with OneNote Sync but based on your description we can work together to resolve it.

    For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

     First, may I know are you using OneNote 365 app (formally called OneNote 20216) or OneNote Windows 10 app?

    As you mentioned, "I have tried to copy sections into a new notebook only to have the problem reoccur" may I know did you copy sections into a new notebook in a OneNote desktop client app? If yes, and since you mentioned, "I can open the notebook via the web app but the sections that do not synchronize show an error." then you may try go to OneNote Online create a new notebook in OneNote for web (online app) first, then copy and paste all un-synced notebooks in OneNote Online, make sure they all appear in OneNote Online.

    (I understand it will spend some time manually copying all un-synced notes to OneNote online, but this will reduce the risk of losing notes. Appreciate your understanding.) then click "Open in desktop OneNote" from ribbon to open it in OneNote desktop client app. See if the error message will disappear.

    If above doesn't help, for further troubleshooting, could you please share information below?

    1.Where do you save notebook? Personal OneDrive or OneDrive for business?

    2.Screenshot of error message encountered.

    3.The version of your OneNote application.

    3.Are you using OneNote 365 or OneNote Windows 10 app.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Waqas Muhammad

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